Account Delivery Lead - Insurance

DXC Technology; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

DXC Technology is seeking an Account Delivery Lead to strengthen relationships with key insurers and lead delivery of insurance software services. You will collaborate with Sales, Product, Delivery, and Pre‑Sales to align outcomes with customer needs and strategic objectives.

The role emphasizes client-facing leadership, governance, risk management, and continuous improvement across delivery programmes. A hybrid work model supports collaboration with global teams.

Qualifications

• Experience in account delivery, service management, customer success, or a client-facing technology role.
• Knowledge of insurance, financial services, or enterprise software environments.
• Strong communication and stakeholder management skills.
• Ability to balance customer needs with business objectives.

Responsibilities

• Build strong customer relationships and become a trusted partner to key stakeholders.
• Support the successful delivery of insurance software services and programmes.
• Help drive customer satisfaction, retention, and long‑term success.
• Monitor service performance and contribute to governance, risk management, and continuous improvement.
• Partner with Sales, Product, Delivery, and Pre‑Sales to ensure customer needs are met.
• Identify opportunities to bring additional value and innovation to customers.
• Support commercial discussions, forecasting, and account planning activities.
• Lead customer meetings, workshops, and service reviews.
• Champion collaboration, inclusion, and knowledge sharing across teams.

Skills

Account management

Customer success

Service delivery

Programme delivery

Stakeholder management

Job description

Account Delivery Lead

DXC Technology | UK & Ireland Insurance Software At DXC Technology, we're helping some of the world's leading insurers transform the way they work through innovative technology, industry expertise, and market-leading insurance software solutions.

Job Description

Account Delivery Lead

DXC Technology | UK & Ireland Insurance Software

At DXC Technology, we're helping some of the world's leading insurers transform the way they work through innovative technology, industry expertise, and market-leading insurance software solutions.

We're looking for an Account Delivery Lead to join our UK&I Insurance Software team. This is a fantastic opportunity for someone who enjoys building customer relationships, delivering great outcomes, and developing their leadership career within a global technology and consulting business.

Whether you're already working in account delivery, service management, customer success, or a client-facing technology role, we'd love to hear from you.

What You'll Be Doing

As an Account Delivery Lead, you'll work closely with some of DXC's key insurance customers, helping them get the most value from our solutions and supporting them on their digital transformation journeys.

You'll

• Build strong customer relationships and become a trusted partner to key stakeholders.
• Support the successful delivery of insurance software services and programmes.
• Help drive customer satisfaction, retention, and long‑term success.
• Monitor service performance and contribute to governance, risk management, and continuous improvement activities.
• Partner with internal teams including Sales, Product, Delivery, and Pre‑Sales to ensure customer needs are met.
• Identify opportunities to bring additional value and innovation to customers.
• Support commercial discussions, forecasting, and account planning activities.
• Lead customer meetings, workshops, and service reviews.
• Champion collaboration, inclusion, and knowledge sharing across teams.

What We're Looking For

We're looking for someone who enjoys working with customers, solving problems, and building relationships.

You Might Be a Great Fit If You Have

• Experience in Account Management, Customer Success, Service Delivery, Programme Delivery, or a similar customer‑facing role.
• Knowledge of the insurance industry, financial services, or enterprise software environments.
• Strong communication and stakeholder management skills.
• The ability to balance customer needs with business objectives.
• Experience working with multiple teams to deliver successful outcomes.
• A proactive mindset and a passion for continuous improvement.

We'd Also Love to Hear From You If You Have

• Experience with insurance software platforms or technology solutions.
• Exposure to the London Market or wider insurance sector.
• Knowledge of project delivery methodologies such as Agile, SAFe, or ITIL.
• Experience supporting transformational change or cloud‑based technology initiatives.

Why Join DXC?

At DXC, we know that great teams are built on diverse perspectives, experiences, and backgrounds. We're committed to creating an inclusive environment where everyone can thrive and develop their career.

We Offer

• Meaningful work with leading insurance organisations.
• Opportunities to learn, grow, and progress your career.
• A collaborative and supportive team environment.
• Access to global expertise and industry‑leading technology solutions.
• Flexible and inclusive ways of working.
• Ongoing professional development and learning opportunities.

Our Commitment To You

• Equal opportunities and inclusive recruitment practices
• Reasonable adjustments throughout the recruitment process
• Supportive networks and mentorship programs
• Flexible working arrangements to support work‑life balance

Join DXC and help shape the future of technology in the insurance industry. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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