Insurance Operations Technician – Trainee (London Market)

London Insurance Life; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Training provided

Job summary

Howden is a global insurance group that offers a Trainee Operations Technician role based in London. You’ll provide technical and administrative support to broking teams and help maintain accurate premium, policy and client processing in line with Group policy and London Market requirements.

You’ll receive training to develop your technical knowledge of insurance processing while collaborating with colleagues across internal teams.

Qualifications

• Ability to follow defined processes and produce accurate, well-documented work.
• Clear written and verbal communication, with confidence asking questions and sharing information with colleagues.
• Numeracy suited to premium, policy and invoicing activity.
• Ability to organise assigned tasks, maintain accurate records and escalate issues when support is required.
• Awareness of Lloyd’s, the wider London insurance market or insurance intermediary requirements.
• Familiarity with Acturis, LPAN production or Xchanging / DXC technology. Full training will be provided where required.

Responsibilities

• Support technical processing from documentation and invoicing through to data entry and issue resolution.
• As your knowledge develops, you’ll take on a broader range of activities and contribute to training, testing and project work.
• Support London-based broking teams with day-to-day technical and administrative queries.
• Assist with client administration, policy changes and invoicing, checking that information is accurate and complete.
• Help prepare London Market coverage and pricing documentation, including slips, quotes and indications.
• Complete data entry, credit-control and subjectivity follow-up, maintaining accurate records and escalating complex or urgent matters.
• Contribute to user documentation, system testing, training activities, data-integrity monitoring and project work.
• Take part in technical training and apply feedback to build your knowledge of insurance processes and systems.

Skills

Process adherence

Communication

Numeracy

Task organization

Record keeping

Tools

Acturis

LPAN production

Xchanging / DXC technology

Job description

Howden is a global insurance group that offers a Trainee Operations Technician role based in London. You’ll provide technical and administrative support to broking teams and help maintain accurate premium, policy and client processing in line with Group policy and London Market requirements.

You’ll receive training to develop your technical knowledge of insurance processing while collaborating with colleagues across internal teams.