Hybrid Trainee Operations Technician – Insurance Processing

Howden UK Brokers; Greater London; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden UK Brokers seeks a Trainee Operations Technician to provide technical and administrative support to London-based broking teams, aiding day-to-day queries and ensuring accurate premium, policy and client processing in line with Group policy.

You’ll gain structured training to develop knowledge of insurance processing, with involvement in invoicing, data entry and project work, while working in a hybrid environment in London.

Qualifications

• Follow defined processes and produce accurate, well-documented work.
• Clear written and verbal communication; ask questions when needed.
• Numeracy suited to premium, policy and invoicing activity.
• Organise assigned tasks, maintain accurate records and escalate issues.
• Awareness of Lloyd's, the London market or insurance intermediary requirements.
• Familiarity with Acturis, LPAN production or Xchanging / DXC tech; full training provided.

Responsibilities

• Support London-based broking teams with day-to-day technical and administrative queries.
• Assist with client administration, policy changes and invoicing, ensuring information is accurate and complete.
• Help prepare London Market coverage and pricing documentation, including slips, quotes and indications.
• Complete data entry, credit-control and subjectivity follow-up, maintaining accurate records and escalating complex matters.
• Contribute to user documentation, system testing, training activities, data-integrity monitoring and project work.
• Take part in technical training and apply feedback to build knowledge of insurance processes and systems.

Skills

Attention to detail

Clear communication

Numeracy

Organisational skills

London Market knowledge

Tools

Acturis

LPAN production

Xchanging / DXC technology

Job description

Howden UK Brokers seeks a Trainee Operations Technician to provide technical and administrative support to London-based broking teams, aiding day-to-day queries and ensuring accurate premium, policy and client processing in line with Group policy.

You’ll gain structured training to develop knowledge of insurance processing, with involvement in invoicing, data entry and project work, while working in a hybrid environment in London.