Insurance Level 3 Apprenticeship 2027 - Maidstone

Howden; Maidstone; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Fully funded professional quals

25 days annual leave

Job summary

Howden is offering a structured apprenticeship opportunity in the UK, beginning with an induction into our Commercial & Schemes team. You will learn foundations of commercial insurance and how an Account Handler supports clients, while gaining practical experience and a recognised qualification over 18 months.

No insurance experience is required as training is provided. You will develop client communication, policy administration and relationship-building skills, with progression as you take on

Qualifications

• No insurance experience is required; we’ll teach you everything you need to know.
• Curious and motivated to learn about insurance and develop your career.
• Confident communicator with strong written and verbal skills.
• Able to build positive relationships with clients, insurers and colleagues.
• Organised and detail‑oriented, able to manage multiple tasks.

Responsibilities

• Learn the foundations of commercial insurance and how an Account Handler supports clients.
• Draft clear and professional email correspondence for clients and insurers.
• Build confidence speaking with clients and insurers, via email and phone.
• Help gather and share information to manage policies and support client requests.
• Support maintaining accurate and up‑to‑date client records.
• Build long‑term relationships and provide excellent customer service.
• Learn how amendments to policies are managed and the policy renewals process.

Job description

Build Relationships, Solve Problems and Help People Protect What Matters Most

Ready to earn, learn and launch your career? This is more than your first job. You’ll gain real experience, work towards a recognised qualification and build skills that will shape your future.

You’ll step into the shoes of an Insurance Account Handler, helping to look after existing clients and support them with their insurance policies.

You’ll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you’ll be doing?

You will begin with a structured induction before joining our Commercial & Schemes team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Learn the foundations of commercial insurance and how an Account Handler supports clients.
• Draft clear and professional email correspondence for clients and insurers.
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
• Help gather and share the information needed to manage policies and support client requests.
• Support with maintaining accurate and up-to-date client records.
• Build long-term relationships and provide excellent customer service.
• Learn how amendments to insurance policies are managed as well as the policy renewals process.

Who are we looking for?

No insurance experience is needed; we’ll teach you everything you need to know!

You’ll be:

• Curious and motivated to learn about insurance and develop your career.
• A confident communicator who is comfortable speaking with different people by phone and email.
• Able to build positive relationships with clients, insurers and colleagues.
• Tenacious and resilient when facing challenges or setbacks.
• Organised and able to manage different tasks and priorities.
• Attentive to detail, with strong written communication skills.
• Proactive and willing to ask questions, contribute and support the wider team.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Why should you apply?

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

Ready to apply?

Want to know what life at Howden is really like? Visit our Early Careers hub to explore our culture, learn more about the insurance industry, and get practical tips to help you prepare for our recruitment process. It's also a great way to work out which career path suits you best.

Please read before submitting: You may only apply to one apprenticeship programme for our 2027 intake. Submitting duplicate applications will result in additional applications not being considered.