Insurance Apprenticeship Programme 2027 - Croydon

Howden; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

£23,000 salary

Generous pension scheme

25 days annual leave

Employee benefits

Job summary

Howden is offering an 18-month apprenticeship in Croydon, leading to a permanent Account Handler role. You will join a development programme designed to build your insurance knowledge, client-facing skills, and professional confidence.

There is a structured induction, with-office work expected 4 days per week, and eligibility includes UK right to work, three years' UK residency, and GCSEs in English and Maths. No prior experience needed.

Qualifications

• No prior insurance experience required; training provided.
• Strong written and verbal communication.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Join a structured induction and gradually take on more responsibility.
• Draft clear email correspondence for clients and insurers.
• Build relationships with clients and insurers via email and phone.
• Maintain accurate client records.
• Assist with policy amendments and renewals process.
• Provide excellent customer service and support the wider team.

Skills

Communication skills

Organised

Attention to detail

Proactive

Team player

Education

GCSE English and Maths (Grade C/4)

Job description

Please read before submitting: You may only apply to one apprenticeship programme for our 2027 intake. Submitting duplicate applications will result in them not being considered.

Location: Croydon

Duration: You'll join us in a permanent role from day one while completing an 18-month development programme.

Structure: You're expected to work in the office at least 4 days per week and must live within a commutable distance

Build Relationships, Solve Problems and Help People Protect What Matters Most

Ready to earn, learn and launch your career? This is more than your first job. You'll gain real experience, work towards a recognised qualification and build skills that will shape your future.

Our Commercial & Schemes division helps organisations of different sizes, from small local tradespeople to established businesses, find the right insurance to protect themselves from a wide range of risks. We work with clients across sectors including construction, hospitality and leisure, manufacturing, real estate, motor, education and professional services.

You'll step into the shoes of an Insurance Account Handler, helping to look after existing clients and support them with their insurance policies.

You'll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you'll be doing?

You will begin with a structured induction before joining our Commercial & Schemes team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Learn the foundations of commercial insurance and how an Account Handler supports clients.
• Draft clear and professional email correspondence for clients and insurers.
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
• Help gather and share the information needed to manage policies and support client requests.
• Support with maintaining accurate and up-to-date client records.
• Build long-term relationships and provide excellent customer service.
• Learn how amendments to insurance policies are managed as well as the policy renewals process.

Who are we looking for?

No insurance experience is needed; we'll teach you everything you need to know!

You'll be:

• Curious and motivated to learn about insurance and develop your career.
• A confident communicator who is comfortable speaking with different people by phone and email.
• Able to build positive relationships with clients, insurers and colleagues.
• Tenacious and resilient when facing challenges or setbacks.
• Organised and able to manage different tasks and priorities.
• Attentive to detail, with strong written communication skills.
• Proactive and willing to ask questions, contribute and support the wider team.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Why should you apply?

At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career.

You'll also benefit from:

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

Want to know what life at Howden is really like?

Visit our Early Careers hub to explore our culture, learn more about the insurance industry, and get practical tips to help you prepare for our recruitment process. It's also a great way to work out which career path suits you best.

You can also follow our TikTok accounts, @earlycareersjo and @millieinsurancecareers, for behind-the-scenes insights into life at Howden, career advice, and application tips from our Early Careers team.

Please read before submitting: You may only apply to one apprenticeship programme for our 2027 intake. Submitting duplicate applications will result in additional applications not being considered.