Insurance Apprenticeship Programme 2027 - Maidstone

Howden Group Services Limited; Maidstone; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Fully funded professional quals

25 days annual leave

Discounted health policies

Job summary

Howden Group Services Limited offers an Insurance Apprenticeship Programme in Maidstone starting September 2027, with a permanent role from day one and an 18-month development journey. The programme requires you to work in the office at least four days per week and live within a commutable distance.

Qualifications

• Willing to learn about insurance and develop your career.
• Confident communicator on phone and email with clients and insurers.
• Able to build positive relationships with clients, insurers and colleagues.

Responsibilities

• Learn foundations of commercial insurance and how an Account Handler supports clients.
• Draft clear and professional email correspondence for clients and insurers.
• Build confidence speaking with clients and insurers, answering queries and gathering information via email and phone.

Skills

Curious and motivated to learn

Confident communicator

Relationship building

Organised

Attention to detail

Proactive

Education

Level 3 Insurance apprenticeship

GCSE English (C/4)

GCSE Maths (C/4)

Job description

Insurance Apprenticeship Programme 2027

Location: Maidstone

Start date: September 2027

Salary: £23,000

You’ll join us in a permanent role from day one while completing an 18-month development programme.

You’re expected to work in the office at least 4 days per week and must live within a commutable distance.

Qualification: Level 3 Insurance apprenticeship Commercial Insurance Apprenticeship Programme

Please read before submitting: You may only apply to one apprenticeship programme for our 2027 intake. Submitting duplicate applications will result in them not being considered.

What you’ll be doing?

You will begin with a structured induction before joining our Commercial & Schemes team, where you will work alongside experienced colleagues and gradually take on more responsibility. During the programme, you’ll:

• Learn the foundations of commercial insurance and how an Account Handler supports clients.
• Draft clear and professional email correspondence for clients and insurers.
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
• Help gather and share the information needed to manage policies and support client requests.
• Support with maintaining accurate and up-to-date client records.
• Build long‑term relationships and provide excellent customer service.
• Learn how amendments to insurance policies are managed as well as the policy renewals process.

Who are we looking for?

No insurance experience is needed; we’ll teach you everything you need to know! You’ll be:

• Curious and motivated to learn about insurance and develop your career.
• A confident communicator who is comfortable speaking with different people by phone and email.
• Able to build positive relationships with clients, insurers and colleagues.
• Tenacious and resilient when facing challenges or setbacks.
• Organised and able to manage different tasks and priorities.
• Attentive to detail, with strong written communication skills.
• Proactive and willing to ask questions, contribute and support the wider team.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Benefits

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

About Howden

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

We value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.