Insurance Customer Service & Admin Specialist

Commercial Recruitment; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Commercial Recruitment is recruiting an Insurance Customer Service Administrator for a Peterborough-based role. The position focuses on delivering professional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal teams.

A strong insurance background and IT proficiency are essential. Responsibilities include handling inquiries, maintaining CRM records, supporting claims coordination, and ensuring compliance with FCA regulations.

Qualifications

• Proven experience in a telephone-based insurance customer service role.
• Strong computer literacy including Microsoft Office (Word/Excel/Outlook).
• Ability to manage time efficiently while handling multiple responsibilities.

Responsibilities

• Handle customer enquiries via phone, email, and other channels with professionalism and courtesy.
• Maintain accurate records of customer interactions using CRM software and other systems.
• Review notes and reports of ongoing claims and liaise with the Claims Team.
• Coordinate with internal teams to ensure timely resolution of customer issues and follow-up actions.
• Execute the Scanning function to transition to electronic records.
• Provide guidance to clients regarding claims procedures and policy coverage.
• Ensure compliance with organisational policies, procedures and regulatory requirements.
• Manage your own workflow in a timely manner.
• Take required actions to resolve potential and existing complaints with the Customer Service Manager.
• Undertake FCA training as required and stay updated with regulation changes.

Skills

Insurance experience

Telephone support

MS Office

Time management

Tools

CRM software

Microsoft Office

Job description

Commercial Recruitment is recruiting an Insurance Customer Service Administrator for a Peterborough-based role. The position focuses on delivering professional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal teams.

A strong insurance background and IT proficiency are essential. Responsibilities include handling inquiries, maintaining CRM records, supporting claims coordination, and ensuring compliance with FCA regulations.