Hybrid SME Customer Success Advisor for Impact & Growth

Superscript; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Vitality private health and dental insurance

Competitive pension

Access to financial wellbeing platform Mintago

Cycle to work scheme

Fun office environment with social events

Job summary

Superscript is seeking an SME Customer Success Advisor in Glasgow to enhance customer experiences in a fast-paced insurance environment. The role involves managing complex customer interactions, ensuring service delivery, and collaborating with various teams. Candidates should have proven experience in customer success or client support, ideally within the insurance sector. An analytical mindset and strong communication skills are essential. The position offers a competitive salary, hybrid working options, and various employee benefits including health insurance and a supportive work culture.

Qualifications

• Proven experience in Customer Success or Client Support role.
• Strong understanding of insurance products and regulatory frameworks.
• Ability to manage complex customer issues effectively.

Responsibilities

• Manage escalated customer enquiries and complex cases.
• Identify root causes of issues and implement long-term solutions.
• Collaborate with various teams to resolve customer challenges.
• Monitor service quality and implement corrective actions.

Skills

Customer Success experience

Insurance products knowledge

Complex issue resolution

Communication skills

Analytical skills

Organizational skills

Job description

Superscript is seeking an SME Customer Success Advisor in Glasgow to enhance customer experiences in a fast-paced insurance environment. The role involves managing complex customer interactions, ensuring service delivery, and collaborating with various teams. Candidates should have proven experience in customer success or client support, ideally within the insurance sector. An analytical mindset and strong communication skills are essential. The position offers a competitive salary, hybrid working options, and various employee benefits including health insurance and a supportive work culture.