Customer Service Adviser Knutsford

NFU Mutual; United Kingdom; Remote; GBP 24,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Death in service benefit

Heath Cash Plan

Full training and ongoing support.

Pension scheme

Job summary

NFU Mutual’s Knutsford Agency is seeking a Customer Service Adviser to deliver personal and professional service to customers, handling enquiries, policy changes and renewals across motor, home and other personal lines.

Join a team-focused environment with full training, a proactive attitude, and opportunities to develop within the insurance industry. Roles involve office-based and in-person customer interactions in Knutsford.

Qualifications

• Previous experience in customer service, sales, administration or insurance.
• Excellent communication and interpersonal skills.
• A proactive approach and a strong team ethic.

Responsibilities

• Providing outstanding service to new and existing customers via phone, email and face-to-face conversations.
• Handling customer enquiries, policy changes and renewals efficiently and accurately.
• Supporting customers with a range of personal insurance products, including motor and home.
• Building relationships through excellent service and advice.
• Assisting with quotations, policy administration and general office tasks.

Skills

Customer service

Sales

Administration

Communication skills

IT skills

Tools

Microsoft Office

Job description

# Customer Service AdviserRegion: North WestLocation: KnutsfordJob reference: ANEE02076Closing date: 15th October 2026## The role**Customer Service Adviser** **Location: NFU Mutual's Knutsford Agency, Cheshire** **Contract: Full-Time, Permanent** **Salary: £24,000 - £26,000 depending on experience** **Join Our Team** We're looking for a friendly, professional and customer-focused individual to join our growing NFU Mutual insurance agency in Knutsford. This is an exciting opportunity for someone who enjoys building relationships, providing exceptional service and helping customers find the right insurance solutions for their needs. Whether you're already working within insurance or have a strong background in customer service or sales, we'd love to hear from you. As a Customer Service Adviser, you'll be a key member of our team, supporting both new and existing customers with their insurance requirements while delivering a personal and professional experience at every stage of the customer journey. **What You'll Be Doing** • Providing outstanding service to new and existing customers via phone, email and face-to-face conversations. • Handling customer enquiries, policy changes and renewals efficiently and accurately. • Supporting customers with a range of personal insurance products, including motor, home and other personal lines policies. • Building strong, long-lasting relationships with customers through excellent service and advice. • Identifying opportunities to discuss additional products and services that may benefit customers. • Assisting with quotations, policy administration and general office tasks. • Maintaining accurate records and ensuring compliance with industry and company standards. • Working closely with colleagues to achieve individual and team objectives. **About You** We're looking for someone who genuinely enjoys helping people and is motivated by delivering a high standard of customer service. **You will ideally have:** • Previous experience in customer service, sales, administration or insurance. • Excellent communication and interpersonal skills. • A positive, professional and confident manner. • Strong attention to detail and organisational skills. • The ability to multitask and manage a varied workload. • Good IT skills, including Microsoft Office and other business systems. • A willingness to learn and develop within the insurance industry. • A proactive approach and a strong team ethic. Experience within insurance is beneficial but not essential, as full training will be provided for the right candidate. **What We Offer** • 25 days annual leave plus bank holidays. • Death in service benefit • Heath Cash Plan • Full training and ongoing support. • Opportunities for professional development and industry qualifications. • Pension scheme. **Why Join Us?** At our Knutsford agency, we pride ourselves on delivering a personal service that puts customers first. We believe in building trusted relationships, supporting our team and creating an environment where people can develop their skills and enjoy coming to work. If you're looking for a career where you can make a real difference to customers while developing your skills within a respected and growing insurance business, we'd love to hear from you. Apply today and take the next step in your career. Please send CV and covering letter to : Georgia\\[e-mail]## Closing date 15th October 2026.**Please note you will be employed by an agent of NFU Mutual and not by NFU Mutual directly.**