Insurance Advisor (Commercial & Personal Lines)

NFU Mutual; Lisburn; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexitime

Private Medical Insurance

Gym contribution

23 days’ annual leave + Bank Holidays

Job summary

NFU Mutual Lisburn & Banbridge is seeking an Insurance Advisor to be the first point of contact for customers, delivering friendly, professional service while meeting targets. The role covers Commercial & Personal Lines and involves handling policy changes, documentation, and customer data accuracy.

You will review existing policies, identify growth opportunities, and work with colleagues to maintain strong relationships. A progressive salary, training support, and benefits are offered.

Qualifications

• GCSEs including Maths and English (minimum grade C).
• Excellent communication and customer service skills.
• Resilience, self-motivation and disciplined pipeline management.

Responsibilities

• Handle enquiries and changes to insurance policies and process paperwork.
• Conduct insurance reviews with existing customers and identify cross-sell opportunities.
• Drive new business growth by converting commercial, motor and personal insurance opportunities.
• Maintain strong customer relationships and ensure accurate, efficient processes.

Skills

Excellent communication

Customer focus

Attention to detail

Time management

Resilience

Education

GCSEs incl Maths & English

Job description

Insurance Advisor (Commercial & Personal Lines)

Lisburn and Banbridge

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Lisburn & Banbridge agency of NFU Mutual for an Insurance Advisor to join us on a full-time, permanent basis, working Monday - Friday, 9am - 5pm, with a 4:30pm finish on Fridays. Requests for 4 days per week will be considered.

The Benefits

• Salary of £25,000+ (dependent on experience)
• Competency-based salary progression
• 23 days’ annual leave + Bank Holidays
• Flexitime
• Private Medical Insurance
• Gym contribution
• Support in obtaining professional qualifications, starting with the Chartered Insurance Institute (CII) Certificate in Insurance

This is a fantastic opportunity for a talented and driven individual to develop a career with our well-established organisation.

You’ll discover a role with great training and superb rewards, and we’ll make sure you are equipped with everything you need to thrive, as well as the tools and products to achieve success.

What’s more, through structured training and practical support, you’ll have the chance to develop your earning potential, sharpen your customer service and sales craft, and build a reputation you can be proud of.

The Role

As an Insurance Advisor, you will be the first point of contact for our customers, ensuring every interaction is friendly, professional, and efficient while working towards achievable targets.

Specifically, you’ll provide first-class customer service, handling enquiries and changes to insurance policies, processing paperwork, and ensuring customer information is accurate and up to date.

You’ll also carry out insurance reviews with existing customers and drive new business growth by converting commercial, motor and personal insurance opportunities into sales for the Lisburn & Banbridge agency of NFU Mutual.

Working closely with colleagues, you’ll also play a vital role in maintaining strong customer relationships and ensuring processes are accurate and efficient.

About You

To be considered as an Insurance Advisor, you will need:

• At a minimum, 8 GCSEs or equivalent at level 4 / Grade C or above, including Maths and English
• Excellent communication skills, with a strong customer focus and professional approach
• Resilience, self-motivation, and disciplined pipeline management skills
• High attention to detail, with strong organisation and time management skills

Customer service, sales or insurance experience are desirable but not essential.

Other organisations may call this role Insurance Adviser, Insurance Sales Advisor, Insurance Consultant, Insurance Sales Consultant, Insurance Customer Service Advisor, Customer Service Advisor, Customer Service Representative, or Insurance Account Handler.

Webrecruit and the Lisburn & Banbridge agency of NFU Mutual are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.