Hybrid Credit Controller — Cash Flow & Reconciliations

QBE; Chelmsford; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE in Chelmsford is seeking a Credit Controller to take full accountability for assigned accounts, ensuring timely payment of outstanding premiums and accurate cash allocation in core systems.

You will review broker statements, escalate debts where needed, and collaborate with offshore processing teams and brokers to resolve complex queries. The role supports MI data quality and process improvement across Insurance Administration and Credit Control.

Qualifications

• High level of numeracy and literacy.
• Customer service experience with good communications, negotiation and influencing skills.
• Experience using MS Office applications (Word/Excel/PowerPoint).

Responsibilities

• Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in core systems.
• Escalate any debt or cash issues to ensure clearance at the earliest opportunity.
• Review Broker statements, ensuring reconciliation and identifying/raising queries.
• Identify brokers with high volumes of queries and help develop strategies to reduce them.
• Develop, maintain, and enhance process documentation and user guides following Document Standards templates.
• Ensure quality and timely data capture across processes for effective MI.
• Analyse processes and data to highlight concerns and propose solutions.

Skills

Account Reconciliations

Communication

Customer Service

MS Office

Risk Management

Tools

Word

Excel

PowerPoint

Job description

QBE in Chelmsford is seeking a Credit Controller to take full accountability for assigned accounts, ensuring timely payment of outstanding premiums and accurate cash allocation in core systems.

You will review broker statements, escalate debts where needed, and collaborate with offshore processing teams and brokers to resolve complex queries. The role supports MI data quality and process improvement across Insurance Administration and Credit Control.