Insurance Client Services Leader: Renewals & Team Success

Everywhen; England; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

Everywhen is seeking an Insurance Client Services Manager to lead and develop a high-performing client servicing team. The role focuses on delivering excellent service, building trusted relationships, and driving profitable client outcomes within the insurance sector.

You will manage day-to-day operations of the team, supervise renewals, and ensure processes are followed. The position requires strong broking experience, leadership capability, and a proactive attitude to client care.

Qualifications

• Extensive insurance broking experience is essential.
• Ability to prioritise and organise own workload to meet deadlines.
• Excellent relationship-building, enthusiasm and problem-solving skills.

Responsibilities

• Manage day-to-day operations of the CS team and support the Team Director.
• Oversee renewals processing and adherence to company procedures.
• Lead recruitment, interviewing and training for new starters.
• Address performance issues promptly and fairly.
• Set training plans and conduct appraisals for direct reports.
• Provide high-quality service to existing clients, advising and arranging cover.
• Handle new business, mid-term adjustments and renewals across markets.
• Respond to enquiries promptly and route complex queries appropriately.

Skills

Insurance broking

People management

Relationship building

Job description

Everywhen is seeking an Insurance Client Services Manager to lead and develop a high-performing client servicing team. The role focuses on delivering excellent service, building trusted relationships, and driving profitable client outcomes within the insurance sector.

You will manage day-to-day operations of the team, supervise renewals, and ensure processes are followed. The position requires strong broking experience, leadership capability, and a proactive attitude to client care.