Insurance Client Services Lead

Everywhen; Leeds; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

26 days holiday

Career progression across Everywhen

CII/ACII qualifications support

Pension scheme

Wellbeing support

Volunteer day

Spotlight Awards

Job summary

Everywhen is seeking an Insurance Client Services Manager in Leeds to lead the CS team, delivering high-quality client service and profitable relationships across our insurance portfolios. You will oversee day-to-day team management, renewals, onboarding and training while ensuring adherence to company processes in a hybrid working environment.

The role requires strong insurance broking experience, leadership ability, and excellent relationship skills to drive commercial outcomes and maintain

Qualifications

• Extensive insurance broking experience essential
• Ability to prioritise and organise workload to meet deadlines
• Excellent relationship-building and communication skills
• Team leadership or people management experience preferred

Responsibilities

• Manage day-to-day activities of the CS team and support the Team Director
• Ensure accurate renewals processing within company procedures
• Oversee admin for Account Handlers (holidays, sickness, absence)
• Recruitment needs assessment and interview/training for new starters
• Address performance issues promptly and appropriately
• Set training plans and conduct appraisals for direct reports
• Provide quality service to clients: advise, review, arrange and secure appropriate cover
• Handle new business, mid-term adjustments and renewals across markets
• Handle telephone enquiries and route to the appropriate person

Skills

Team leadership

People management

Relationship building

Problem solving

Insurance broking experience

Job description

Everywhen is seeking an Insurance Client Services Manager in Leeds to lead the CS team, delivering high-quality client service and profitable relationships across our insurance portfolios. You will oversee day-to-day team management, renewals, onboarding and training while ensuring adherence to company processes in a hybrid working environment.

The role requires strong insurance broking experience, leadership ability, and excellent relationship skills to drive commercial outcomes and maintain