Insurance Claims Specialist (Hybrid)

Dynamite Recruitment; Langstone; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid after probation

Free parking

Health plan

Travel insurance

Discounts on insurance

On-site gym

Training program

Career progression

Job summary

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional to join a busy insurance team in Portsmouth. You will help customers with their claims, check policy cover, gather documents, and provide clear, empathetic support by phone and email.

The role starts at £27,980 per year and progresses to around £32,000 after 12–24 months. Office-based during probation, then hybrid after. Full-time hours with occasional Saturdays and training provided.

Qualifications

• Previous customer service experience.
• Experience in a call centre, claims or insurance environment is useful but not essential.
• Good telephone and written communication skills.
• Strong attention to detail.
• Good computer skills.
• Ability to stay organised and calm under pressure.
• Good numerical ability.
• Friendly and empathetic approach.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Handling customer queries by phone and email.
• Assessing and investigating claims.
• Checking policy cover.
• Gathering information and supporting documentation.
• Providing clear and helpful information to customers.
• Negotiating and settling claims where appropriate.
• Managing a high volume of work while maintaining accuracy.
• Providing a professional and empathetic service.

Skills

Customer service

Call centre experience

Communication skills

Attention to detail

Computer literacy

Organisation under pressure

Multitasking

Empathetic approach

Deadline management

Job description

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional to join a busy insurance team in Portsmouth. You will help customers with their claims, check policy cover, gather documents, and provide clear, empathetic support by phone and email.

The role starts at £27,980 per year and progresses to around £32,000 after 12–24 months. Office-based during probation, then hybrid after. Full-time hours with occasional Saturdays and training provided.