Claims Handler / Customer Service

Dynamite Recruitment; Langstone; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid after probation

Free parking

Health plan

Travel insurance

Discounts on insurance

On-site gym

Training program

Career progression

Job summary

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional to join a busy insurance team in Portsmouth. You will help customers with their claims, check policy cover, gather documents, and provide clear, empathetic support by phone and email.

The role starts at £27,980 per year and progresses to around £32,000 after 12–24 months. Office-based during probation, then hybrid after. Full-time hours with occasional Saturdays and training provided.

Qualifications

• Previous customer service experience.
• Experience in a call centre, claims or insurance environment is useful but not essential.
• Good telephone and written communication skills.
• Strong attention to detail.
• Good computer skills.
• Ability to stay organised and calm under pressure.
• Good numerical ability.
• Friendly and empathetic approach.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Handling customer queries by phone and email.
• Assessing and investigating claims.
• Checking policy cover.
• Gathering information and supporting documentation.
• Providing clear and helpful information to customers.
• Negotiating and settling claims where appropriate.
• Managing a high volume of work while maintaining accuracy.
• Providing a professional and empathetic service.

Skills

Customer service

Call centre experience

Communication skills

Attention to detail

Computer literacy

Organisation under pressure

Multitasking

Empathetic approach

Deadline management

Job description

Claims Handler/Customer Service

Salary: £27,980.00 starting salary (up to £32,000 within 12-24 months)

Location

Portsmouth (office-based during probation, then hybrid thereafter)

Start date

7th Dec 2026

Hours

Full-time, shift patterns provided around 5 weeks in advance

• Monday-Friday, with start times between 8.00am and 9.45am
• Finish times between 4.30pm and 6.15pm
• Approximately 1 in 5 Saturdays, with a day off in lieu
• Occasional bank holiday working

The Benefits

• Incremental salary increases up to just over £32,000 within 12-24 months
• Hybrid working available after probation
• Free on-site parking
• Free Health Cash Plan, including dental and prescriptions
• Free annual travel insurance, subject to criteria
• Discounts on insurance products
• On-site gym and social facilities
• Full training and ongoing development
• Excellent career progression opportunities
• Plus, many more benefits

About the Role

Dynamite Recruitment is looking for Claims Handler/Customer Service to join an established organisation with excellent training and career development opportunities. You'll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.

Your day-to-day role will include:

• Handling customer queries by phone and email
• Assessing and investigating claims
• Checking policy cover
• Gathering information and supporting documentation
• Providing clear and helpful information to customers
• Negotiating and settling claims where appropriate
• Managing a high volume of work while maintaining accuracy
• Providing a professional and empathetic service

What We're Looking For

You’ll ideally have:

• You must be available to interview on the 19th or 26th of November
• Previous customer service experience
• Experience in a call centre, claims or insurance environment is useful but not essential
• Good telephone and written communication skills
• Strong attention to detail
• Good computer skills
• The ability to stay organised and calm under pressure
• Good numerical ability
• A friendly and empathetic approach
• The ability to manage multiple tasks and work to deadlines

Training

You will complete a 7-8-week full-time training programme, Monday to Friday, 9.00am-5.30pm.

Full training and support will be provided, so you don't need previous claims experience to be considered. You must be available to attend the full 7-8 week training programme.