Claims Handler — Hybrid Role with Training & Growth

Dynamite-Recruitment-Solutions; Portsmouth; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after probation

Free on-site parking

Health plan with dental

Travel insurance

Discounts on insurance products

On-site gym

Full training and development

Career progression

Job summary

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional in Portsmouth. Starting salary is £27,980 with progression to up to £32,000 within 12-24 months.

The role is office-based during probation and becomes hybrid thereafter, with full training provided. You will handle customer queries by phone and email, assess claims, check policy cover, gather documentation, and negotiate settlements when appropriate.

Qualifications

• Previous customer service experience.
• Call centre or insurance experience useful but not essential.
• Good telephone and written communication skills.
• Strong attention to detail and numerical ability.
• Able to stay organised and calm under pressure.

Responsibilities

• Handle customer queries by phone and email.
• Assess and investigate claims.
• Check policy cover.
• Gather information and supporting documentation.
• Provide clear and helpful information to customers.
• Negotiate and settle claims where appropriate.
• Manage a high volume of work while maintaining accuracy.
• Provide a professional and empathetic service.

Skills

Customer service

Phone handling

Attention to detail

Organised under pressure

Strong communication

Numerical ability

Tools

CRM software

Job description

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional in Portsmouth. Starting salary is £27,980 with progression to up to £32,000 within 12-24 months.

The role is office-based during probation and becomes hybrid thereafter, with full training provided. You will handle customer queries by phone and email, assess claims, check policy cover, gather documentation, and negotiate settlements when appropriate.