Insurance Claims & Risk Support Officer

POWYS COUNTY COUNCIL; Llandrindod Wells; On-site; GBP 23,000 - 30,000; Full time

Job summary

Powys County Council is seeking a Risk and Insurance Support Officer on a fixed-term basis to help manage insurance procurement, respond to queries, and administer a wide range of claims across property, liability, motor, and school journeys.

You will maintain databases, answer calls and emails, process orders, and support the team with data analysis and reporting. The role requires good communication, numeracy, and the ability to work both independently and as part of a small team.

Qualifications

• Office-based customer service experience.
• Ability to work with data systems and spreadsheets.
• Numeracy to undertake calculations, analyse data and monitor spreadsheets and reports.

Responsibilities

• Procure and administer Council insurance across multiple policy covers.
• Respond to queries from PCC services and external organisations.
• Manage and process insurance claims (property, liability, motor, school journeys).
• Maintain and update claims and motor insurance databases and property registers.
• Answer telephone calls and emails; provide routine insurance information.
• Process orders and payments for the insurance department.
• Operate in an office-based customer service environment and use Microsoft Office 365.

Skills

Communication skills

Interpersonal skills

Numeracy

Attention to detail

Tools

Microsoft Office 365

Job description

Powys County Council is seeking a Risk and Insurance Support Officer on a fixed-term basis to help manage insurance procurement, respond to queries, and administer a wide range of claims across property, liability, motor, and school journeys.

You will maintain databases, answer calls and emails, process orders, and support the team with data analysis and reporting. The role requires good communication, numeracy, and the ability to work both independently and as part of a small team.