Insurance Claims Handler (specialising in Personal Injury and Property)

Cornish Mutual; Truro; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Cornish Mutual Assurance Co. in Truro is seeking an experienced Personal Injury and Property Claims Handler to join our Claims Team. You will manage a varied portfolio from first notification to settlement, using sound judgement and clear communication.

The role is office-based with potential hybrid work after probation. You will work with colleagues and trusted partners to investigate, review cover, assess liability, negotiate settlements and deliver excellent service to our Members.

Qualifications

• Experienced personal injury and property claims handler.

Responsibilities

• Manage a portfolio of Personal Injury, Liability and Property claims from first notification through to settlement.
• Investigate claims, review cover, assess liability and negotiate settlements.
• Provide guidance to colleagues and support to Members to ensure fair outcomes.

Job description

We’re looking for an experienced Personal Injury and Property Claims Handler to join our Claims Team in Truro. This is a varied and rewarding role where you’ll support our Members when they need us most, helping them navigate claims with care, confidence and clear communication.

You’ll manage a portfolio of Personal Injury, Liability and Property claims from first notification through to settlement, using your technical claims knowledge to make fair, thoughtful decisions and deliver excellent service throughout.

Working closely with colleagues and trusted external partners, you’ll investigate claims, review cover, assess liability and negotiate settlements, always aiming to achieve fair outcomes for our Members.

You’ll also have the opportunity to share your expertise, provide guidance to colleagues and help us keep improving the way we support our Members.

Please note, this is an office-based position, working from our head office in Truro. Some hybrid working may be available after successful completion of a probationary period.