Senior Insurance Claims Specialist – Flexible Hours

CKB RECRUITMENT LIMITED; Truro; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Income protection

Insurance discounts

Company events

Professional development

Job summary

CKB Recruitment is collaborating with a long-established mutual insurance provider in Cornwall to appoint an experienced Insurance Claims Handler. You will manage a varied portfolio of Personal Injury, Liability and Property claims from first notification to settlement, using your technical expertise to investigate, establish liability and deliver fair outcomes.

The role offers a supportive team, a 35-hour week, and a salary of £40,000–£48,000 depending on experience.

Qualifications

• Seasoned insurance claims professional with strong technical and customer-service skills.
• Experience across Personal Injury, Property and Casualty claims.
• Knowledge of policy coverage, indemnity, liability and quantum.
• Ability to negotiate settlements and manage investigations.
• Experience liaising with solicitors and loss adjusters.
• Professional qualifications such as Dip CII or FCILEX would be beneficial.

Responsibilities

• Manage a portfolio of Property, Employers' Liability, Public Liability and Personal Injury claims.
• Handle claims from initial notification through to final settlement.
• Review policy wordings, establish indemnity and assess coverage.
• Investigate liability, causation and quantum.
• Negotiate settlements and ensure claims progress efficiently.
• Liaise with Members, solicitors, loss adjusters and other third parties.
• Maintain accurate claims records and appropriate reserves.
• Identify potential recoveries and fraud indicators.
• Be a technical referral point for junior colleagues on the team.
• Contribute to improvements in claims processes and service delivery.

Skills

Personal Injury

Property claims

Negotiation

Customer service

Policy understanding

Education

Dip CII

Job description

CKB Recruitment is collaborating with a long-established mutual insurance provider in Cornwall to appoint an experienced Insurance Claims Handler. You will manage a varied portfolio of Personal Injury, Liability and Property claims from first notification to settlement, using your technical expertise to investigate, establish liability and deliver fair outcomes.

The role offers a supportive team, a 35-hour week, and a salary of £40,000–£48,000 depending on experience.