Senior Insurance Claims Specialist (PI & Property)

CKB Recruitment Ltd; Truro; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Income protection

Discounts on insurance products

35-hour week

Flexible start/finish times

24 days' annual leave (28 with length)

Job summary

CKB Recruitment is partnering with a respected mutual insurer in Cornwall to appoint an Insurance Claims Handler focused on Personal Injury, Liability and Property claims. Based in Truro, you will manage cases from notification to settlement with technical scrutiny and strong customer care.

The role offers a 35-hour week, flexible start/finish times, 24 days of leave (28 with service) and hybrid work after probation.

Qualifications

• Strong experience handling Personal Injury, Property and/or Casualty claims.
• Experience with Motor Personal Injury is advantageous.
• Good understanding of policy coverage, indemnity, liability, causation and quantum.
• Confidence in investigations and negotiating settlements.
• Experience dealing with solicitors, loss adjusters and external specialists.

Responsibilities

• Managing a portfolio of Property, Employers' Liability, Public Liability and Personal Injury claims.
• Handling claims from initial notification through final settlement.
• Reviewing policy wordings, establishing indemnity and assessing coverage.
• Investigating liability, causation and quantum.
• Negotiating settlements and ensuring claims progress efficiently.
• Liaising with Members, solicitors, loss adjusters and other third parties.
• Maintaining accurate claims records and appropriate reserves.
• Identifying potential recoveries and fraud indicators.
• Acting as a technical referral point for junior colleagues.
• Contributing to improvements in claims processes and service delivery.

Skills

Personal injury

Property claims

Casualty claims

Policy coverage understanding

Negotiation

Communication

Organisation

Team collaboration

Education

Dip CII / FCILEX

Job description

CKB Recruitment is partnering with a respected mutual insurer in Cornwall to appoint an Insurance Claims Handler focused on Personal Injury, Liability and Property claims. Based in Truro, you will manage cases from notification to settlement with technical scrutiny and strong customer care.

The role offers a 35-hour week, flexible start/finish times, 24 days of leave (28 with service) and hybrid work after probation.