Insurance Claims Handler

Hill McGlynn Recruitment; London Borough of Bromley; On-site; GBP 35,000 - 40,000; Full time

Job summary

Hill McGlynn Recruitment is recruiting an Insurance Claims Handler for a construction company specialising in property repairs. Based in Bromley South, the role coordinates the administration of insurance repair claims and liaises with loss adjusters, customers and the delivery team to keep records and progress up to date.

You will be organised, communicative and capable of managing multiple claims at different stages, ensuring smooth progression from instruction to completion.

Qualifications

• Experience in property insurance claims or insurance repairs.
• Understanding of how contractors work with insurers and loss adjusters.
• Confident handling telephone enquiries and written correspondence.
• Strong administration and record-keeping skills.
• Ability to prioritise workloads and follow actions to completion.
• Familiarity with building repair terminology and scopes of work.

Responsibilities

• Managing claim files and maintaining accurate records of correspondence, approvals and progress.
• Liaising with loss adjusters, policyholders, surveyors and construction teams.
• Coordinating property surveys and repair appointments.
• Submitting quotations, scopes of work and supporting documents for approval.
• Monitoring repair progress, identifying delays and escalating issues where necessary.
• Keeping customers informed throughout the repair process.
• Following up on variations and additional work requiring authorisation.
• Collating completion documents and supporting the invoicing process.

Skills

Experience in property insurance

Contractor-insurer relations

Telephone & written enquiries

Administration & record-keeping

Prioritisation

Building repair terminology

Job description

Insurance Claims Handler - Construction & Property Repairs

Location: Bromley South
Salary: £35,000-£40,000 per annum
Sector: Construction / Insurance Repairs
Employment Type: [To be confirmed]

The Opportunity

Hill McGlynn is recruiting for an Insurance Claims Handler to join a construction company undertaking property repairs through insurance claims.

Based in Bromley South, this position would suit someone with experience in property claims or insurance repairs who enjoys coordinating work and maintaining clear communication with loss adjusters, customers and construction teams.

The Role

You will coordinate the administration and progress of property repair claims, helping move each case from initial instruction through to completion. Working closely with loss adjusters and the delivery team, you will keep records accurate, follow up on approvals and ensure everyone understands the next steps.

Key responsibilities will include:

• Managing claim files and maintaining accurate records of correspondence, approvals and progress.

• Liaising with loss adjusters, policyholders, surveyors and construction teams.

• Coordinating property surveys and repair appointments.

• Submitting quotations, scopes of work and supporting documents for approval.

• Monitoring repair progress, identifying delays and escalating issues where necessary.

• Keeping customers informed throughout the repair process.

• Following up on variations and additional work requiring authorisation.

• Collating completion documents and supporting the invoicing process.

About You

You will be organised, approachable and confident managing several claims at different stages. Clear communication and attention to detail will be central to your approach, alongside the ability to support customers dealing with disruption to their property.

You will ideally have:

• Experience in property insurance claims, insurance repairs or a similar coordination role.

• An understanding of how contractors work with insurers and loss adjusters.

• Confidence handling telephone enquiries and written correspondence.

• Strong administration skills and accurate record keeping.

• The ability to prioritise workloads and follow outstanding actions through to resolution.

• Familiarity with building repair terminology and scopes of work.

What's on Offer?

• Salary of £35,000-£40,000 per annum.

• A position based in Bromley South.

• A varied role coordinating property claims and construction repairs.