Insurance Claims Handler

NFU Mutual; Lisburn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000+ (dependent on exp)

Flexitime

Private Medical Insurance

Gym contribution

Support for professional quals (CII)

Job summary

NFU Mutual Lisburn & Banbridge agency is seeking an Insurance Claims Handler to deliver first-class service to customers reporting claims. You will record, gather information and manage claims from notification through to settlement.

You will handle personal, commercial and agricultural products, liaise with policyholders and third parties, and work within delegated authority to resolve claims efficiently and fairly.

Qualifications

• Minimum 8 GCSEs at level 4 / Grade C or above, including Maths and English.
• Excellent communication skills, with a strong customer focus and professional approach.
• Resilience, self-motivation, and disciplined pipeline management.
• High attention to detail, with strong organisation and time management skills.

Responsibilities

• Record and set up claims, gather relevant information and manage claims in line with delegated authority.
• Take ownership of smaller claims from initial notification through to settlement, ensuring efficient handling.
• Refer larger/complex claims to Head Office Claims while continuing to support customers and keep them informed.
• Maintain accurate records, liaise with policyholders and third parties, delivering high standards of customer care.

Skills

Excellent communication

Customer focus

Resilience

Organisation & time management

Education

GCSEs (Maths & English)

Job description

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As the Lisburn & Banbridge agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Lisburn & Banbridge agency of NFU Mutual for a Claims Handler to join us on a full-time, permanent basis, working Monday - Friday, 9am - 5pm, with a 4:30pm finish on Fridays. Requests for 4 days per week will be considered.

The Benefits

• Salary of £25,000+ (dependent on experience)
• Competency-based salary progression
• 23 days’ annual leave + Bank Holidays
• Flexitime
• Private Medical Insurance
• Gym contribution
• Support in obtaining professional qualifications, starting with the Chartered Insurance Institute (CII) Certificate in Insurance

This is a fantastic opportunity for a talented and driven individual to join our well-established organisation.

You’ll discover a role where your contribution makes a real difference to customers when they need support most.

And, with structured training and practical support, you’ll have the foundations to build a lasting career in insurance.

The Role

As an Insurance Claims Handler, you will be the first point of contact for customers reporting claims, providing reassurance, guidance and outstanding service throughout the claims process.

Working across a range of personal, commercial and agricultural insurance products, you'll accurately record and set up claims, gather relevant information and manage claims in line with your delegated authority. You'll take ownership of smaller claims from initial notification through to settlement, ensuring they are handled efficiently, fairly and in accordance with company procedures.

For larger, more complex or higher-value claims, you'll ensure all relevant information is obtained before referring the claim to NFU Mutual's Head Office Claims team, while continuing to support customers and keep them informed of progress.

You’ll be responsible for maintaining accurate records, liaising with policyholders and third parties, and delivering a high standard of customer care at every stage. Working closely with colleagues, you'll also play a vital role in maintaining strong customer relationships and ensuring processes are completed accurately and efficiently.

As your knowledge and experience develops, you'll also have the opportunity to support wider Agency activities, including customer service, policy administration and identifying opportunities to discuss NFU Mutual products and services with existing and prospective customers.

About You

To be considered as an Insurance Advisor, you will need:

• At a minimum, 8 GCSEs or equivalent at level 4 / Grade C or above, including Maths and English
• Excellent communication skills, with a strong customer focus and professional approach
• Resilience, self-motivation, and disciplined pipeline management
• High attention to detail, with strong organisation and time management skills

Claims handling, insurance or customer service experience is desirable but not essential.

Other organisations may call this role Claims Handler, Claims Advisor, Insurance Claims Advisor, Claims Adviser, Claims Consultant, Claims Officer, Claims Processor, Claims Assessor, Insurance Claims Assessor, Customer Claims Advisor, Claims Case Handler, Insurance Case Handler, General Insurance Claims Handler, or Insurance Customer Service Advisor.

Webrecruit and the Lisburn & Banbridge agency of NFU Mutual are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.