Account Handler - Financial Lines

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Pension scheme up to 20%

25 days annual leave + bank holidays +

Family Friendly policy

Employee discounts

Job summary

NFU Mutual is seeking an Account Handler in its Financial Lines team. You will work with NFU Mutual Agents and Regional Sales to secure appropriate insurance solutions for a diverse client base, including SMEs to large corporates.

You will handle quotations, new business, renewals and claims support, using your technical knowledge to guide agents through complex requirements. Training and guidance from experienced Product Managers will support your growth.

Qualifications

• Recent broking or underwriting experience in Financial Lines.
• Understanding of Cyber, Technology, Pro Indemnity and Directors & Officers insurance.
• Desire to grow in Cyber/Tech lines.

Responsibilities

• Obtain quotations and arrange new business.
• Manage renewals and support claims administration.
• Guide Agents through complex insurance requirements.
• Collaborate with Underwriting and wider Agency network to secure placements.

Skills

Risk presentation

Commercial insurance knowledge

Attention to detail

eTrade/portal experience

Education

Dip CII (preferred)

Tools

eTrade/portals

Job description

• A fantastic opportunity to work within a fast growing and established team
• An opportunity to handle D&O, Cyber and PI policies, from SME up to large corporate accounts as well as supporting a large and growing Financial Lines portfolio
• Hybrid working with 60% homeworking and 40% at our Head office in Stratford-upon-Avon

About the role:

Join our specialist Financial Lines team and play a key role in helping customers protect what matters most. As an Account Handler, you'll be at the heart of our day-to-day operations, working closely with NFU Mutual Agents, Regional Sales teams and leading Financial Lines insurers to secure the right insurance solutions for a wide range of customers. This is a varied and rewarding role where you'll be involved in obtaining quotations, arranging new business, managing renewals and supporting claims administration. You'll use your technical expertise to guide Agents through complex insurance requirements, helping them understand available cover and providing solutions to meet their customers' needs. You'll be supported by experienced Financial Lines Product Managers and Consultants who will provide ongoing coaching, technical guidance and specialist expertise, helping you develop your knowledge and build a successful career within a highly respected team.

As NFU Mutual continues to grow and diversify, you'll have the opportunity to work with increasingly complex and high-value risks, including commercial, specialty and high-net-worth business that sits outside our traditional underwriting appetite. Working closely with both Head Office Underwriting and the wider Agency Network, you'll play an important role in securing placement solutions through the Composite and London Insurance Markets.

Our Wholesale Broking and Outplacement team work with the open market to find solutions that keep customers protected, all while ensuring they continue to receive the personal, trusted NFU Mutual customer service they value. Our unique and increasingly popular market proposition is one that’s growing in strategic importance, providing exciting career opportunities for ambitious Insurance Professionals.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.

About you:

You'll have recent experience in broking or underwriting, with a good understanding of Financial Lines insurance and the confidence to assess and present risks. Knowledge of Cyber, Technology, Professional Indemnity and/or Directors & Officers insurance is desirable, with expertise in Cyber and Technology being particularly advantageous.

We are especially keen to hear from individuals who are passionate about Cyber and Technology risks and are eager to further develop their knowledge and expertise in these areas.

Customer-focused and commercially aware, you'll be comfortable managing multiple priorities in a fast-paced environment while maintaining excellent attention to detail. Strong communication and relationship-building skills will enable you to deliver a high-quality service and build effective working relationships with colleagues, clients and insurers.

You’ll also bring:

• Knowledge of presenting risks to insurers and the wider market.
• A strong understanding of commercial insurance products, policy covers and terminology.
• A keen eye for detail and a proactive, self-motivated approach.
• Experience using eTrade or portal systems (desirable).
• Progress towards, or completion of, the Chartered Insurance Institute Diploma (Dip CII) would be advantageous.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £40,000 depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual:

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.