Insurance Claims Facilitator

goodlord; Coningsby; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Development fund

Mental health coaching

Holiday entitlement 25 days + bank hol

Paid parental leave 3 months

Great Place to Work certified

Job summary

Goodlord in Lincoln city centre offers a hybrid role, 3 days in the office and 2 days remote. You will drive resolutions between landlords, guarantors, agents and tenants, and support the insurance claims process from submission through to completion.

You will also manage repayment arrangements and respond to inquiries from stakeholders. If you thrive in a fast-paced environment with excellent communication and organisation, this role suits you.

Qualifications

• Experience in process-driven, administrative environments with customer service excellence.
• Excellent communication, able to build rapport quickly over phone and writing.
• Strong organisational skills, able to prioritise and manage a caseload.
• Positive, proactive attitude in fast-paced environments.
• Proficient IT skills; familiarity with Salesforce and Microsoft products.

Responsibilities

• Communicate resolutions between landlords, guarantors, letting agents and tenants.
• Support insurance aspects of the claims process from submission to conclusion.
• Oversee repayment arrangements following a resolution.
• Respond to inbound queries from internal and external stakeholders.

Skills

Communication skills

Organisational skills

IT literacy

Tools

Salesforce

Microsoft Office

Job description

Based in our Lincoln City Centre office 3 days per week with the remaining 2 days working remotely

Our mission:

• Two in five people in the UK rent their homes. Our mission? To be the gold standard platform for renting
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
• Like all scale-ups it's been a bit of a rollercoaster journey, but we're now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 320 Goodlordians across the group supporting the mission!

The Opportunity:

• Responsible for communicating a resolution between landlords, guarantors, letting agents and tenants
• Supporting all insurance aspects of the claims process from submission to conclusion of the claim
• Overseeing repayment arrangements in the result of a resolution.
• Responding to inbound queries from internal and external stakeholders

What we need from you:

• Experience working in a process driven, administrative environment delivering outstanding customer service
• Excellent communication skills, and can establish rapport and trust with people quickly and effectively over the phone and in writing
• Outstanding organisational skills with the ability to prioritise efficiently to manage your own caseload and service levels
• A positive, get stuff done attitude, even under pressure, and you're comfortable working in a fast-paced environment
• Strong IT literacy and are comfortable using various software packages, ideally Salesforce and Microsoft packages

It would be great (but not essential!) if:

• You have previously worked in the lettings industry or within an insurance environment.

Why you'll love being a Goodlordian:

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here's a few favourites amongst Goodlordians (check out our careers page for more info).

• Grow with Goodlord: your development is important to us, that's why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you'll learn loads and develop both personally and professionally!
• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• Our team: we're an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We're all in it together, we learn from each other, we're genuine and we don't have time for politics