Insurance Claims Facilitator

Goodlord; Lincoln; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Wellbeing support

Development opportunities

Team events

Job summary

Goodlord is seeking a proactive Claims and Customer Support Administrator in Lincoln. Based in our city centre office 3 days per week with 2 days remote, you will coordinate resolutions between landlords, guarantors, letting agents and tenants and support all insurance aspects of claims from submission to closure.

You will manage inbound queries with excellent written and spoken communication, maintain organised caseloads, and use Salesforce and Microsoft tools to deliver outstanding service in

Qualifications

• Experience working in a process driven, administrative environment delivering outstanding customer service.
• Excellent communication skills, and can establish rapport and trust with people quickly and effectively over the phone and in writing.
• Outstanding organisational skills with the ability to prioritise efficiently to manage your own caseload and service levels.
• A positive, get stuff done attitude, even under pressure, and you're comfortable working in a fast-paced environment.
• Strong IT literacy and are comfortable using various software packages, ideally Salesforce and Microsoft packages.

Responsibilities

• Responsible for communicating a resolution between landlords, guarantors, letting agents and tenants
• Supporting all insurance aspects of the claims process from submission to conclusion of the claim
• Overseeing repayment arrangements in the result of a resolution
• Responding to inbound queries from internal and external stakeholders

Skills

Communication

Organisation

Customer service

Positive attitude

Education

Experience in lettings/insurance environment

Tools

Salesforce

Microsoft Office

Job description

Based in our Lincoln City Centre office 3 days per week with the remaining 2 days working remotely

Our Mission

• Two in five people in the UK rent their homes. Our mission? To be the gold standard platform for renting
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
• Like all scale-ups it's been a bit of a rollercoaster journey, but we're now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 320 Goodlordians across the group supporting the mission!

The Opportunity

• Responsible for communicating a resolution between landlords, guarantors, letting agents and tenants
• Supporting all insurance aspects of the claims process from submission to conclusion of the claim
• Overseeing repayment arrangements in the result of a resolution.
• Responding to inbound queries from internal and external stakeholders

What We Need From You

• Experience working in a process driven, administrative environment delivering outstanding customer service
• Excellent communication skills, and can establish rapport and trust with people quickly and effectively over the phone and in writing
• Outstanding organisational skills with the ability to prioritise efficiently to manage your own caseload and service levels
• A positive, get stuff done attitude, even under pressure, and you're comfortable working in a fast-paced environment
• Strong IT literacy and are comfortable using various software packages, ideally Salesforce and Microsoft packages

It would be great (but not essential!) if:

• You have previously worked in the lettings industry or within an insurance environment.

Why you'll love being a Goodlordian

• Grow with Goodlord: your development is important to us, that's why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you'll learn loads and develop both personally and professionally!
• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• Our team: we're an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We're all in it together, we learn from each other, we're genuine and we don't have time for politics

What's next?

A full job spec is available on request.

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.

Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.

• Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.