Insurance Claims Facilitator

Oh Goodlord Ltd; Lincoln; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Great Place to Work

Bi-weekly coaching

25 days holiday

Paid parental leave

Collaborative culture

Job summary

Oh Goodlord Ltd in Lincoln City Centre is seeking an Insurance Claims Facilitator to take ownership of claims from submission through to resolution, communicating clear outcomes to landlords, guarantors, letting agents and tenants. You will manage all insurance aspects of the claims journey, respond to inbound queries, and stay proactive in a fast-paced environment.

Strong IT skills with Salesforce and Microsoft tools are preferred, and experience in a process-driven admin role will help you

Qualifications

• Experience in a process-driven, administrative environment with strong customer service.
• Excellent written and spoken communication with stakeholders and customers.
• Strong organisational skills and ability to manage caseloads and meet service levels.

Responsibilities

• Taking ownership of insurance claims from submission to resolution.
• Communicating clear resolutions to landlords, guarantors, letting agents and tenants.
• Managing all insurance aspects of the claims journey from evidence review to conclusion.
• Overseeing repayment arrangements as part of the resolution process.
• Responding to inbound queries and coordinating with internal and external stakeholders.

Skills

Customer service

Communication

Organisation

Salesforce

Stakeholder mgmt

Tools

Salesforce

Microsoft 365

Job description

Based in our Lincoln City Centre office 3 days per week with the remaining 2 days working remotely

Insurance Claims Facilitator - The Opportunity:

• Taking ownership of claims from submission through to resolution, ensuring each case is handled accurately and efficiently
• Communicating clear resolutions to landlords, guarantors, letting agents and tenants, keeping customers informed throughout the process
• Managing all insurance aspects of the claims journey, from reviewing evidence through to conclusion
• Overseeing repayment arrangements as part of the resolution process
• Responding to inbound queries and working with internal and external stakeholders to keep claims moving forward

What we need from you:

• Experience working in a process-driven, administrative environment where delivering great customer service is at the heart of what you do
• Excellent communication skills, with the ability to quickly build rapport and trust with customers and stakeholders, both over the phone and in writing
• Strong organisational skills, with the ability to prioritise effectively, manage your own caseload and keep on top of service levels
• A positive, practical approach and the ability to stay calm, focused and proactive in a fast-paced environment
• Strong IT skills and confidence using a range of software, ideally including Salesforce and Microsoft packages

It would be great (but not essential!) if:

• You have previously worked in the lettings industry or within an insurance environment.

Why you'll love being a Goodlordian

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics