Telesales Agent

Goodlord; Lincoln; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Holiday: 25 days + bank holidays

Wellbeing coaching ( Sanctus )

Development fund

Job summary

Goodlord in Lincoln is seeking experienced telesales agents to sell tenants insurance via warm leads. You will handle high-volume outbound calls (90+ per day) with a purpose and work in a hybrid setup, in Lincoln City Centre three days a week and remote two days.

The role includes targets that mix sales, activity and QA pass rates, with a newly structured commission scheme. The first-year OTE is £40k, reflecting base salary plus commission, and the team values resilience, organisation and a

Qualifications

• Experience with high-volume outbound sales calls (90+ per day).
• Experience in B2C (or B2B) closing within sales calls is desirable.
• Possess great organisational skills and time management to switch between various IT systems.
• You must have a positive attitude and a resilient attitude throughout the day.

Responsibilities

• Sell tenants insurance through warm and cold leads via outbound calls.
• Engage in activities such as upselling, cross-selling or appointment setting during calls.
• Meet or exceed QA pass rates and other combined targets as part of a newly structured commission scheme.

Skills

High-volume outbound calls

Closing (B2C/B2B)

Organisational skills

Positive attitude

Job description

Base salary + commission = realistic OTE of £40k in your first year. Commission is earned through a mixture of sales and behavioural targets.

Hybrid working - Lincoln City Centre office (3 days per week) and remote (2 days per week)

We are looking for experienced telesales agents to sell tenants insurance through cool/warm lead, you will have experience in outbound phone calls that have a purpose, this could be selling/upselling/cross selling or appointment setting or similar.

Targets are not purely based on sales but also activity and behaviours, e.g. meeting, and ideally exceeding, QA pass rates. You will be rewarded with a newly structured commission scheme based on these combined targets.

Our Mission

• Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting


• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution


• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission!

What We Need From You

• Experience with high volume (90+ calls per day) outbound sales calls


• Experience in B2C (or B2B) closing within sales calls is highly desirable


• Possess great organisational skills and time management to get the most out of each day - you’ll be switching between various IT systems so it’s important you are organised


• You must have a positive attitude and a resilient attitude - maintaining this throughout the whole day.

Why you'll love being a Goodlordian

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!


• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health


• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage all Goodlordians to take full advantage of their annual leave entitlement.


• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals


• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.

Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.

• Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.