Insurance Change & BAU Analyst (Hybrid)

PIB Group Services Ltd.; Hemel Hempstead; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

26 days holiday

Pension

Healthcare support

Flexible benefits

Job summary

PIB Group in Gloucester is seeking a Small Change Analyst to deliver low-risk, high-frequency changes with minimal disruption to live insurance platforms, underwriting and customer service. You will work with business stakeholders and technical teams to support BAU improvements.

The role offers strong collaboration, a methodical approach, and exposure to regulated insurance processes as part of a hybrid pattern with the London office.

Qualifications

• Strong Microsoft Office skills, including Excel.
• Financial services experience, preferably in insurance, with knowledge of the regulated environment.
• Experience with insurance policy or claims systems is desirable.

Responsibilities

• Gather and agree business requirements, assess their impact and coordinate solutions with stakeholders and developers.
• Deliver and track changes, including system configuration, user acceptance testing and defect resolution.
• Communicate clearly with stakeholders and technical teams, ensuring changes follow the agreed change management processes.

Skills

Excel

Communication

Insurance knowledge

Job description

PIB Group in Gloucester is seeking a Small Change Analyst to deliver low-risk, high-frequency changes with minimal disruption to live insurance platforms, underwriting and customer service. You will work with business stakeholders and technical teams to support BAU improvements.

The role offers strong collaboration, a methodical approach, and exposure to regulated insurance processes as part of a hybrid pattern with the London office.