Small Change Analyst

PIB Group; Gloucester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

26 days holiday

Pension

Healthcare support

Flexible benefits

Hybrid working

Job summary

PIB Group is seeking a Small Change Analyst in Gloucester to deliver low-risk, high-frequency BAU improvements with minimal disruption to live insurance platforms. You will work closely with business stakeholders and IT to implement changes across underwriting and customer service, ensuring smooth configuration, testing and defect resolution.

The role emphasizes collaboration, clear communication, and a methodical approach to change management in a regulated financial services environment.

Qualifications

• Experience in financial services, preferably in insurance.
• Strong MS Office and Excel skills with clear communication.
• Collaborative, proactive approach with a focus on quality and delivering value.

Responsibilities

• Gather and agree business requirements, assess impact and coordinate solutions with stakeholders and developers.
• Deliver and track changes, including system configuration, UAT and defect resolution.
• Communicate clearly with stakeholders and technical teams, ensuring changes follow change management processes.

Skills

Excel

Communication

Attention to detail

Tools

Insurance systems

Job description

Underwriting Collective (UWC) | Transformation Team | Hybrid | Gloucester

The Role - Small Change Analyst

Our Underwriting Collective teams are looking for a Small Change Analyst to join the team!

The Small Change Analyst will deliver low-risk, high-frequency small changes and Business-as-Usual (BAU) improvements, ensuring minimal disruption to live insurance platforms, underwriting and customer service.

This offers an opportunity to work with business stakeholders and technical teams to support the delivery of improvements across our insurance operations.

What You'll Be Doing:

• Gather and agree business requirements, assess their impact and coordinate solutions with stakeholders and developers.
• Deliver and track changes, including system configuration, user acceptance testing and defect resolution.
• Communicate clearly with stakeholders and technical teams, ensuring changes follow the agreed change management processes.

What We're Looking For:

• Strong Microsoft Office skills, including Excel, with clear communication and a methodical approach to resolving and escalating issues.
• Financial services experience, preferably in insurance, with knowledge of the regulated environment; experience with insurance policy or claims systems is desirable.
• A collaborative, creative and self-motivated approach, with a positive attitude to change and a focus on quality and delivering value.

What You Will Get:

• An attractive salary & benefits package, including 26 days' holiday, pension, access to healthcare support, and a range of other flexible benefits.
• A collaborative and supportive working environment, where you can develop & refine your industry knowledge and skills, and progress through your career.
• A hybrid working pattern out of our London office.

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.