Insurance Broker - Personal Lines

Lawes Consulting Group; Glasgow; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Enhanced maternity/paternity leave

Company pension

Cycle to work scheme

Free parking

Referral programme

Many more

Job summary

Lawes Consulting Group is recruiting an Insurance Account Handler in Personal Lines for their Lanarkshire office. You will manage client portfolios, understand their needs and provide the right cover in a full-time, office-based setting.

Responsibilities include relationship management, policy administration, renewals, upselling and staying current with industry trends to offer informed advice. A collaborative team environment and strong MS Office skills are essential.

Qualifications

• Some knowledge or experience within insurance or financial services is ideal but not essential — full training is provided.
• Excellent communication and interpersonal skills.
• IT proficiency, including confidence with MS Office.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Responsibilities

• Build and maintain strong relationships with clients, understanding their insurance requirements and providing professional guidance.
• Handle the end-to-end administration of insurance policies, ensuring accuracy and compliance with industry regulations.
• Proactively manage policy renewals, identify upselling opportunities, and contribute to the growth of the client portfolio.
• Stay informed about industry trends, changes in regulations, and emerging products to provide informed advice to clients.
• Work closely with internal teams, including underwriters and claims specialists, to deliver comprehensive and effective insurance solutions.

Skills

Client relationships

Communication

IT proficiency

Teamwork

Tools

MS Office

Job description

Insurance Account Handler – Personal Lines

Location: Lanarkshire | Full-time, office-based | Monday–Friday, 9am–5pm

Respected and growing insurance broking company, built on customer excellence and a commitment to always doing the right thing, this company combines talented people, modern systems and robust processes to deliver exceptional service and long-term client relationships.

The Role

As an Insurance Account Handler in the Personal Lines team, you will manage a portfolio of clients and their personal insurance policies, working closely with them to understand their needs and provide the right cover. This is a full-time, office-based role.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their insurance requirements and providing professional guidance.
• Policy Administration: Handle the end-to-end administration of insurance policies, ensuring accuracy and compliance with industry regulations.
• Renewals and Upselling: Proactively manage policy renewals, identify upselling opportunities, and contribute to the growth of the client portfolio.
• Market Knowledge: Stay informed about industry trends, changes in regulations, and emerging products to provide informed advice to clients.
• Collaboration: Work closely with internal teams, including underwriters and claims specialists, to deliver comprehensive and effective insurance solutions.

What They Are Looking For

• Some knowledge or experience within insurance or financial services is ideal but not essential — full training is provided.
• Excellent communication and interpersonal skills.
• IT proficiency, including confidence with MS Office.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

What They Offer

• Enhanced maternity/paternity leave
• Company pension
• Cycle to work scheme
• Free parking
• Referral programme
• Many more