Insurance Broker / Account Handler

Massenhove Recruitment Limited; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Massenhove Recruitment Limited is seeking an experienced Insurance Broker / Account Handler to manage commercial and personal lines for brokers, delivering expert coverage guidance and outstanding service.

The role supports remote and hybrid working in Greater London, emphasizes strong broker relationships, and requires FCA compliance knowledge and Acturis experience.

Qualifications

• A minimum of 2 years experience within an insurance broking environment.
• Experience across both Commercial and Personal Lines.
• A strong technical knowledge of insurance products, insurer market appetite, and market practices.
• Experience of using Acturis and familiarity of using Insurer Portals.
• Strong customer service ethic with a focus on exceeding broker expectations.
• Solid understanding of FCA compliance requirements and regulatory frameworks.

Responsibilities

• Respond to broker enquiries promptly, professionally, and in line with agreed SLAs.
• Take full ownership of broker enquiries and quotation requests, adopting a proactive can-do approach to resolution.
• Provide technical guidance and market insight to support brokers with both commercial and personal lines placements.
• Develop and maintain strong relationships with brokers, ensuring consistent engagement and high levels of satisfaction.
• Maintain accurate and up-to-date records of all broker interactions and activity on internal systems, including accounts transactions.
• Act as a trusted advisor and critical friend to brokers, offering constructive challenge and support where required.
• Support onboarding of new brokers, including introductions and initial engagement activities as required.
• Proactively identify broker needs, training opportunities, and business development prospects in collaboration with the Broker Development Team.
• Ensure all customer-facing documentation is compliant with both FCA and internal requirements.

Skills

Customer service

Relationship building

Technical insurance knowledge

Regulatory compliance

Proactive problem solving

Tools

Acturis

Insurer Portals

Job description

Insurance Broker / Account Handler - Remote & Hybrid Working available

Job Market Insurance

Insurance Broker / Account Handler About the role

This role is an excellent opportunity for an individual who already has experience in insurance broking or account handling to use their existing knowledge to get involved in all types of commercial and personal insurances.

My client are looking for someone who is driven to find solutions and has a passion of winning and securing business. The role focuses on placing commercial and personal lines business ensuring that risks are placed efficiently and effectively in the market.

You will be acting as the first point of contact for both new and existing brokers requiring assistance in placing risks. The primary focus is on delivering excellent service, building strong broker and insurer relationships, and providing expert guidance on coverage and market solutions.

Insurance Broker / Account Handler Key duties

• Respond to broker enquiries promptly, professionally, and in line with agreed SLAs.
• Take full ownership of broker enquiries and quotation requests, adopting a proactive can-do approach to resolution.
• Provide technical guidance and market insight to support brokers with both commercial and personal lines placements.
• Develop and maintain strong relationships with brokers, ensuring consistent engagement and high levels of satisfaction.
• Maintain accurate and up-to-date records of all broker interactions and activity on internal systems, including accounts transactions.
• Act as a trusted advisor and critical friend to brokers, offering constructive challenge and support where required.
• Support onboarding of new brokers, including introductions and initial engagement activities as required.
• Proactively identify broker needs, training opportunities, and business development prospects in collaboration with the Broker Development Team.
• Ensure all customer-facing documentation is compliant with both FCA and internal requirements.

Insurance Broker / Account Handler Key requirements

• A minimum of 2 years experience within an insurance broking environment.
• Experience across both Commercial and Personal Lines.
• A strong technical knowledge of insurance products, insurer market appetite, and market practices.
• Experience of using Acturis and familiarity of using Insurer Portals
• Strong customer service ethic with a focus on exceeding broker expectations.
• Solid understanding of FCA compliance requirements and regulatory frameworks.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.