Insurance Account Handler

Everywhen, part of the Ardonagh Group; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

26 days holiday + bank holidays

Wellbeing support (24-hour)

Job summary

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Newcastle to support a designated client portfolio and be the first point of contact for client queries. You will build relationships with clients, handle inquiries by phone and email, and contribute to delivering outstanding service within an insurance-focused environment.

In this role you will be proactive, collaborative and resilient, with opportunities to gain professional qualifications (CII/ACII) and advance within the

Qualifications

• Experience in Insurance industry is essential.
• Strong customer-facing focus and relationship-building skills.
• Comfortable communicating by phone and email, with a proactive mindset.

Responsibilities

• Support a designated client portfolio on a daily basis.
• Be the first point of contact for client queries and requests.
• Build and maintain strong client relationships to deliver excellent service.
• Collaborate with team to ensure client needs are met and issues resolved promptly.

Skills

Customer service

Relationship building

Phone and email

Proactive

Job description

Do you have experience working in the Insurance industry?

Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Account Handler within our friendly team based in Newcastle.

So, what does the role of an Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Insurance Industry experience is essential for this role, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Confidence to work with clients both on the phone as well as by email, so experience in customer service is important too
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• Opportunity to progress your career across the entire Everywhen family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it's time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.