Insurance Account Handler

NACBA; Newcastle upon Tyne; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Pension scheme

Professional qualifications support (C

Wellbeing and volunteering initiatives

Job summary

Everywhen is seeking an Account Handler in Newcastle to support a designated client portfolio and act as the first contact for queries. This role focuses on delivering excellent customer service and building lasting relationships with clients in the insurance space.

The ideal candidate will bring insurance industry experience, a proactive attitude, and strong communication skills for phone and email interactions within a collaborative team environment.

Qualifications

• Experience in the insurance industry is essential for this role.
• Strong relationship-building and communication skills are required.
• Proactive, entrepreneurial attitude with client-focused approach.

Responsibilities

• Support a designated client portfolio and be the first point of contact.
• Build strong relationships and handle client queries as they arise.
• Communicate effectively with clients by phone and email.
• Collaborate with the team to ensure client satisfaction and service quality.

Skills

Customer service

Relationship building

Proactivity

Phone & email comms

Insurance industry experience

Job description

Do you have experience working in the Insurance industry?

Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Account Handler within our friendly team based in Newcastle.

So, what does the role of an Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Insurance Industry experience is essential for this role, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Confidence to work with clients both on the phone as well as by email, so experience in customer service is important too".
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• Opportunity to progress your career across the entire Everywhen family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it's time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

#AIB #LI-RM1 INDX1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.