Installer Care & Support Coordinator

NIBE Energy Systems Limited; Chesterfield; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme

Private health insurance

Life insurance

Social events

Induction & training

Job summary

NIBE Energy Systems Limited in Chesterfield is seeking an Installer Care Coordinator for a 12-month fixed term contract. You will assist installers with enquiries, process orders, and support our supply chain and Homeowner Care Team during holiday coverage.

This fully office-based role requires a proactive, customer-focused individual with strong communication skills and the ability to collaborate with logistics partners to ensure timely deliveries.

Qualifications

• Customer-focused mindset with strong problem solving skills.
• Empathetic approach to customer interactions.
• Friendly, polite, and professional demeanor.
• Ability to work well in a team and stay calm under pressure.

Responsibilities

• Respond to customer inquiries by phone and email, directing them to the appropriate team.
• Log customer details and interactions in the CRM; process unit and spare part orders and allocate stock.
• Handle complaints and escalate to a manager when necessary; process secure payments.
• Coordinate delivery dates with customers and work with the Supply Chain Coordinator on urgent stock orders.
• Liaise with Third-Party Logistics regarding deliveries and stock queries; identify spare parts from exploded drawings.

Skills

Customer focus

Problem solving

Empathy

Teamwork

Calm under pressure

Job description

NIBE Energy Systems Limited in Chesterfield is seeking an Installer Care Coordinator for a 12-month fixed term contract. You will assist installers with enquiries, process orders, and support our supply chain and Homeowner Care Team during holiday coverage.

This fully office-based role requires a proactive, customer-focused individual with strong communication skills and the ability to collaborate with logistics partners to ensure timely deliveries.