Installations & Service Coordinator

BiGDUG Ltd. (UK); Gloucester; On-site; GBP 24,000 - 28,000; Full time

Job summary

BiGDUG Ltd. (UK) is seeking an organised and customer-focused Installations & Service Administrator to manage end-to-end installation and service processes. You will work with Sales, Operations, Logistics, Installers and Customer Service to coordinate activities, resolve issues and ensure on-time project delivery.

The role involves handling enquiries, scheduling installations and aftercare, maintaining records, and driving continuous improvement in service delivery within a busy B2B environment.

Qualifications

• Proven experience in a customer service, service administration or coordination role, ideally within a B2B environment.
• Excellent organisational skills with strong attention to detail.
• Ability to prioritise multiple tasks and remain calm under pressure.
• Strong communication skills with the confidence to engage with customers, suppliers and internal stakeholders.
• Commercial awareness and an understanding of how service delivery impacts customer retention and profitability.
• Experience using CRM, workflow management or ticketing systems.
• A proactive and solutions-focused approach with a strong sense of accountability.
• Comfortable working within a delivery, installation, workplace solutions or office furniture environment.

Responsibilities

• Managing customer enquiries, installations and aftercare requests via phone and email.
• Coordinating installation schedules and service visits to ensure effective planning and delivery.
• Acting as the key point of contact for service-related issues, delays and escalations.
• Liaising with internal departments, suppliers and installation partners to ensure smooth project execution.
• Maintaining accurate service records, documentation and workflow data.
• Monitoring service performance, response times and SLA compliance.
• Supporting invoicing processes and ensuring job completion information is accurate and up to date.
• Identifying and implementing process improvements to enhance efficiency and customer experience.
• Building strong relationships with third-party suppliers and installation partners.
• Recognising opportunities to support sales teams through upselling and cross-selling opportunities when they arise.

Job description

BiGDUG Ltd. (UK) is seeking an organised and customer-focused Installations & Service Administrator to manage end-to-end installation and service processes. You will work with Sales, Operations, Logistics, Installers and Customer Service to coordinate activities, resolve issues and ensure on-time project delivery.

The role involves handling enquiries, scheduling installations and aftercare, maintaining records, and driving continuous improvement in service delivery within a busy B2B environment.