Trainee IT Installations Engineer

R13 Recruitment Ltd; Norwich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private medical cover

Cycle to work scheme

Employee Assistance Programme

TOIL for out-of-hours work

Ongoing training and development

Job summary

R13 Recruitment are partnering with a growing technology-led organisation in Norwich to recruit an Installations Engineer. The role is on-site with travel to client sites across the UK, transitioning from 2nd/3rd line support to dedicated installations with training provided.

You will work with Windows, Microsoft 365 and basic networking, and you’ll require a full UK driving licence; relocation details should be provided if applicable. Hours: Mon-Fri, 39h, with occasional out-of-hours in lieu.

Qualifications

• Experience in IT support at 2nd or 3rd Line level or exposure to both support and installations.
• Good knowledge of Windows operating systems and Microsoft 365.
• Basic networking principles and an interest in IT infrastructure.

Responsibilities

• Assist with and deliver IT installation projects for clients across the UK.
• Install and configure PCs, laptops, monitors and networking equipment.
• Support Microsoft 365 and Azure environments.
• Set up user devices and IT infrastructure.
• Assist with network installations including wireless access points and cabling.
• Support AV and telephony installations where required.
• Plan scope of works for projects.
• Travel to client sites to complete installations and projects.
• Work with experienced engineers to grow technical knowledge.
• Deliver a professional, customer-focused service on every project.

Skills

IT support (2nd/3rd line)

MSP background

Windows OS

Microsoft 365

Azure (basic)

Networking basics

Customer-facing

Tools

Microsoft 365

Azure

Job description

R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team.

This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided.

You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path.

Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK. Please note that a full UK driving licence is essential, and occasional overnight stays will be required.

Important: This role requires you to be on site five days per week. If you are applying from outside the local area, please include details of your confirmed relocation plans and expected relocation date within your application. As we are unable to consider speculative relocation enquiries, applications that do not provide this information will not be progressed.

The Company

This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions.

Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations.

The Benefits:

• 25 days holiday + bank holidays
• Private medical cover
• Cycle to work scheme
• Employee Assistance Programme
• Time off in lieu (TOIL) for out-of-hours work
• Ongoing training and development opportunities

The Day to Day

• Assisting with and delivering IT installation projects for clients across the UK.
• Installing and configuring PCs, laptops, monitors and networking equipment.
• Supporting Microsoft 365 and Azure environments.
• Setting up user devices and IT infrastructure.
• Assisting with network installations, including wireless access points and structured cabling.
• Supporting AV and telephony installations where required.
• Project planning scope of works
• Travelling to client sites to complete installations and project work.
• Working closely with experienced engineers to develop your technical knowledge.
• Delivering a professional, customer-focused service on every project.
• Taking increasing ownership of projects as your experience grows.

You Will Have/Be

• Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations.
• An MSP background would be advantageous but not essential.
• Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles.
• An interest in infrastructure, hardware and project-based IT work.
• A proactive approach with a willingness to learn new technologies.
• Strong problem-solving skills and the confidence to work through technical challenges.
• Excellent communication skills and the ability to build positive relationships with clients.
• A full UK driving licence.