IT Installations Engineer (Training Provided)

R13 Recruitment; Norwich; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Private medical cover

Pension scheme

Gym membership

Cycle to work scheme

Employee Assistance Programme

Time off in lieu (TOIL) for out-of-hs

Job summary

R13 Recruitment partners with a growing technology-led organisation in Norwich seeking an Installations Engineer. Move from 2nd/3rd line support to on-site installations with training and support provided.

You’ll work on PC and networking equipment deployment, MS 365 and Azure tasks, and travel to client sites across the UK from our Norwich office. Ideal candidates have IT support experience, a proactive mindset, and a full UK driving licence.

Qualifications

• Experience in IT support at 2nd or 3rd line, or mix of support and installations.
• MSP background is advantageous but not essential.
• Good knowledge of Windows OS, Microsoft 365, and basic networking.
• Interest in infrastructure, hardware and project-based IT work.
• Willing to learn new technologies and take ownership of projects.
• Strong problem-solving and client-facing communication.

Responsibilities

• Assist with and deliver IT installation projects across the UK.
• Install and configure PCs, laptops, monitors and networking equipment.
• Support Microsoft 365 and Azure environments for clients.
• Set up user devices and IT infrastructure on-site.
• Assist with network installations, including access points and cabling.
• Support AV and telephony installations where required.
• Plan scope of works and travel to client sites for project work.
• Work with senior engineers to develop technical knowledge and deliver high-quality service.
• Provide a professional, customer-focused service and take increasing ownership.

Skills

2nd/3rd Line IT support

MSP background

Windows operating systems

Microsoft 365

Networking basics

Azure environments

Driving licence

Tools

PC setup

Networking equipment setup

AV installations

Job description

R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team.

This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided.

You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path.

Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK.

Please note that a full UK driving licence is essential, and occasional overnight stays will be required.

The Company

This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions.

Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations.

Benefits

• Competitive salary
• 25 days holiday + bank holidays
• Private medical cover
• Pension scheme
• Gym membership
• Cycle to work scheme
• Employee Assistance Programme
• Time off in lieu (TOIL) for out-of-hours work
• Ongoing training and development opportunities

The Day to Day

• Assisting with and delivering IT installation projects for clients across the UK.
• Installing and configuring PCs, laptops, monitors and networking equipment.
• Supporting Microsoft 365 and Azure environments.
• Setting up user devices and IT infrastructure.
• Assisting with network installations, including wireless access points and structured cabling.
• Supporting AV and telephony installations where required.
• Project planning scope of works
• Travelling to client sites to complete installations and project work.
• Working closely with experienced engineers to develop your technical knowledge.
• Delivering a professional, customer-focused service on every project.
• Taking increasing ownership of projects as your experience grows.

You Will Have/Be

• Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations.
• An MSP background would be advantageous but not essential.
• Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles.
• An interest in infrastructure, hardware and project-based IT work.
• A proactive approach with a willingness to learn new technologies.
• Strong problem-solving skills and the confidence to work through technical challenges.
• Excellent communication skills and the ability to build positive relationships with clients.
• A full UK driving licence.