Installations Engineer

Acora One; Norwich; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Your birthday off

Enhanced parental leave

Company Pension

Private medical

Cycle to work scheme

Employee assistance programme

Endless learning opportunities

Job summary

Acora One in Norwich is seeking an Installations Engineer to join our team. You will own hands-on IT projects from planning and installation through to documentation and handover, working closely with the Senior Installations Engineer.

This is a customer-facing, on-site role that travels to client sites across the region. You’ll configure server infrastructure, deliver Microsoft 365 deployments and telephony installations, and collaborate with internal teams to ensure smooth project delivery

Qualifications

• 3+ years IT project experience in-house or via MSPs.
• Strong knowledge of Windows Server OS.
• Solid Microsoft 365 deployment experience.
• Familiarity with firewalls and IPsec tunnels.
• Understanding of IP-based networks and VLANs.
• Full clean driving licence.

Responsibilities

• Plan, install, and document IT systems for varied customer projects.
• Deliver end-to-end project work from planning to on-time completion.
• Attend customer meetings and act as a professional contact.
• Manage caseload and maintain records in Dynamics/Halo PSA.
• Carry out server work, networking, M365, and telephony installations.
• Collaborate with internal teams to meet customer needs.
• Highlight opportunities for improvements with Account Managers.
• Share knowledge and support project delivery as a team.
• Uphold health & safety and ISO 9001/27001 standards.

Skills

Server knowledge

Microsoft 365

Firewalls

IPsec

IP networks

VLANs

Driving licence

Education

CompTIA A+

CompTIA Network+

Microsoft Certified Expert

Tools

Microsoft Dynamics

Halo PSA

Job description

As an Installations Engineer, you'll join our Installations team and sit at the heart of delivering professional services to our customers — providing high-quality IT project delivery from planning and installation through to documentation and handover. Working alongside our Senior Installations Engineer, you'll take ownership of real project work from day one.

This is a hands-on, customer-facing role that will take you both to our Norwich office and to customer sites across the region. No two days are the same — you might be configuring server infrastructure one day and delivering a Microsoft 365 rollout or telephony deployment the next.

What you’ll do

• Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity
• Delivering end-to-end project work — from initial planning through to successful, on-time completion
• Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle
• Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA)
• Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations
• Collaborating with internal teams to understand customer needs and ensure smooth project delivery
• Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments
• Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team
• Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001)

What you’ll bring

• At least 3 years of experience working within an internal or outsourced IT department
• Strong knowledge of Microsoft Server Operating Systems
• Solid understanding of Microsoft 365 products and their deployment
• Knowledge of firewalls and IPsec tunnels
• Understanding of IP-based networks and VLANs
• Full clean manual driving licence

We would expect candidates to hold, or be working towards, the following:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Expert certification

We understand that experience and ability can be just as valuable as certifications. If you believe you have the right skills and equivalent qualifications, we'd still love to hear from you — and we're happy to discuss what a certification pathway could look like at Acora One.

Your Development Matters

We're serious about your professional growth and support relevant certification paths — including funding the exam, paid leave to sit it, and providing financial recognition for doing so.

We want people who are ambitious about their careers, and we'll invest in making that happen.

What we offer

• 25 days leave + bank holidays
• Your birthday off
• Enhanced parental leave
• Company Pension
• Private medical
• Cycle to work scheme
• Employee assistance programme
• Endless learning opportunities

Who we are

Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

Our values

• #1 Be the best you can be
• #2 We do what we say
• #3 Together we win

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora Group

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!