Installation Scheduler & Customer Service Administrator

Pertemps North Midlands; England; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company pension

21 days holiday + Bank Holidays

Job summary

Pertemps North Midlands is seeking an organised Sales & Installations Administrator to support our Sales & Installations Teams. You will schedule installations and act as the main contact between customers and fitting teams.

Experience in glazing, doors and windows or construction is highly desirable. You will coordinate appointments, manage communications by phone and email, and maintain accurate records while providing excellent customer service in a busy environment.

Qualifications

• Experience in the glazing/door/window or construction industry is highly desirable.
• Strong telephone manner and confident communication skills.
• Ability to multitask and manage changing priorities.
• Comfortable working unsupervised and using own initiative.
• Excellent organisational skills with strong attention to detail.

Responsibilities

• Coordinate and schedule installation appointments efficiently.
• Communicate with customers and fitting teams via telephone and email.
• Support the Installations Team with day-to-day scheduling and administration.
• Monitor installation schedules and resolve any issues or changes.
• Maintain accurate records using internal databases and spreadsheets.
• Ensure a high level of customer service at all times.

Skills

Customer service

Organised

multitask

Attention to detail

Communication

Tools

Databases

Spreadsheets

Microsoft Word

Outlook

Job description

Pertemps North Midlands is seeking an organised Sales & Installations Administrator to support our Sales & Installations Teams. You will schedule installations and act as the main contact between customers and fitting teams.

Experience in glazing, doors and windows or construction is highly desirable. You will coordinate appointments, manage communications by phone and email, and maintain accurate records while providing excellent customer service in a busy environment.