Installation Coordinator

Chase Taylor Recruitment Ltd; Oakengates; On-site; GBP 22,000 - 28,000; Full time

Job summary

Chase Taylor Recruitment Ltd are working on behalf of a well-established home improvement company in Telford to recruit an experienced Installation Coordinator. The role focuses on coordinating installation and service activities, managing engineers and surveyor diaries, and ensuring appointments run smoothly with professional customer communication.

You will liaise with customers, engineers and internal teams to keep visits efficient, maintain accurate records, and provide proactive updates

Qualifications

• Experience in fenestration or home-improvement industry.
• Knowledge of window/door products and installation processes.
• Experience coordinating engineers, installers or surveyors.
• Excellent customer service and communication skills.
• Strong organisational skills and diary management.
• Proficient with computerised systems.

Responsibilities

• Coordinate and book service engineers and surveyors.
• Manage diaries and schedule customer visits.
• Liaise with customers to arrange appointments and provide updates.
• Handle customer queries, issues and changes to appointments.
• Resolve issues and provide reassurance with clear information.
• Work with engineers, surveyors and internal teams to ensure visits are completed efficiently.
• Keep customers informed throughout the installation and service process.
• Maintain accurate records and update internal systems.

Skills

Fenestration experience

Diary management

Customer service

IT skills

Tools

CRM systems

Job description

Installation Coordinator

Chase Taylor are working on behalf of a well-established home improvement company in Telford, who are looking to recruit an experienced Installation Coordinator to join their team.

Fenestration experience is an essential requirement for this role. Candidates must have previous experience within the window, door or wider fenestration industry, along with a strong understanding of the products and installation process.

The Role

As an Installation Coordinator, you will be responsible for coordinating installation and service activities, managing engineer and surveyor diaries, and ensuring customer visits are scheduled efficiently.

You will work closely with customers, engineers, surveyors and internal teams to ensure appointments run smoothly and any issues are dealt with promptly and professionally.

Key Responsibilities

• Coordinating and booking service engineers and surveyors.




• Managing engineer and surveyor diaries and scheduling customer visits.




• Liaising directly with customers to arrange appointments and provide updates.




• Dealing with customer queries, issues and changes to appointments.




• Resolving problems where possible and providing customers with reassurance and clear information.




• Working closely with engineers, surveyors and internal departments to ensure visits are completed efficiently.




• Keeping customers informed throughout the installation and service process.




• Maintaining accurate records and updating internal systems.

Essential Experience

• Previous experience within the fenestration, window, door or home improvement industry.




• Good knowledge of window and door products and the installation process.




• Experience coordinating engineers, installers, surveyors or customer appointments.




• Excellent customer service and communication skills.




• Strong organisational skills and the ability to manage multiple diaries and priorities.




• Confident problem-solving skills with a professional and reassuring approach.




• Good IT skills and confidence using computerised systems.

Location

Telford, Shropshire

This is an excellent opportunity for an experienced fenestration professional with strong customer service and coordination skills to join an established home improvement business.

Fenestration experience and product knowledge are essential for this position. Candidates without relevant industry experience will not be considered.