Installation Operations Lead | Scale Installations + Bonus

Nter Talent; Watford; On-site; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Bonus

Job summary

NTER Talent is recruiting an Installation Manager for its UK operation. You’ll own installation and assembly services across furniture, domestic appliances and other large products, ensuring safe, high-quality service.

Plan capacity, recruit and manage installation partners, and drive performance improvements while controlling costs. You’ll collaborate with warehouse and logistics teams to ensure smooth handovers and support new product launches.

Qualifications

• Experience managing installation, field service, home delivery with installation, or technical operations.
• Proven track record of managing external service providers, contractors or technician networks.
• Knowledge of furniture or domestic appliance installation processes.
• Experience planning capacity and managing service quality in a busy operation.
• Ability to use performance data to identify problems and drive improvements.
• Experience managing budgets or partner costs.
• Strong health and safety knowledge in field operations.
• Good communication and problem-solving with a customer-focused approach.
• A degree in Operations, Engineering, Logistics or related subject is useful but not essential.

Responsibilities

• Manage end-to-end installation operations across furniture, appliances and oversized products.
• Plan daily and weekly installation capacity against orders.
• Recruit, onboard and manage installation partners and service providers.
• Establish operating procedures, quality standards and training requirements.
• Monitor partner performance against SLAs, productivity and customer outcomes.
• Work with Customer Service to resolve escalations and failed installations.
• Improve first-time installation success and on-time completion.
• Oversee safety training, audits and quality checks.
• Manage installation budgets and partner fees.
• Coordinate with warehouse, logistics and last-mile teams for smooth handovers.
• Support new product launches and service development, including feasibility and pricing.

Skills

Installation management

Field service leadership

External providers

Budget management

Health and safety

Data-driven improvement

Education

Operations/Engineering/Logistics degree

Job description

NTER Talent is recruiting an Installation Manager for its UK operation. You’ll own installation and assembly services across furniture, domestic appliances and other large products, ensuring safe, high-quality service.

Plan capacity, recruit and manage installation partners, and drive performance improvements while controlling costs. You’ll collaborate with warehouse and logistics teams to ensure smooth handovers and support new product launches.