Installation Manager

Nter Talent; Watford; On-site; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Bonus

Job summary

NTER Talent is recruiting an Installation Manager for its UK operation. You’ll own installation and assembly services across furniture, domestic appliances and other large products, ensuring safe, high-quality service.

Plan capacity, recruit and manage installation partners, and drive performance improvements while controlling costs. You’ll collaborate with warehouse and logistics teams to ensure smooth handovers and support new product launches.

Qualifications

• Experience managing installation, field service, home delivery with installation, or technical operations.
• Proven track record of managing external service providers, contractors or technician networks.
• Knowledge of furniture or domestic appliance installation processes.
• Experience planning capacity and managing service quality in a busy operation.
• Ability to use performance data to identify problems and drive improvements.
• Experience managing budgets or partner costs.
• Strong health and safety knowledge in field operations.
• Good communication and problem-solving with a customer-focused approach.
• A degree in Operations, Engineering, Logistics or related subject is useful but not essential.

Responsibilities

• Manage end-to-end installation operations across furniture, appliances and oversized products.
• Plan daily and weekly installation capacity against orders.
• Recruit, onboard and manage installation partners and service providers.
• Establish operating procedures, quality standards and training requirements.
• Monitor partner performance against SLAs, productivity and customer outcomes.
• Work with Customer Service to resolve escalations and failed installations.
• Improve first-time installation success and on-time completion.
• Oversee safety training, audits and quality checks.
• Manage installation budgets and partner fees.
• Coordinate with warehouse, logistics and last-mile teams for smooth handovers.
• Support new product launches and service development, including feasibility and pricing.

Skills

Installation management

Field service leadership

External providers

Budget management

Health and safety

Data-driven improvement

Education

Operations/Engineering/Logistics degree

Job description

Installation Manager

Location: Luton

Salary: £75,000 + bonus

Job type: Full-time, permanent

The opportunity

NTER Talent is partnering with an international retail and logistics business to recruit an Installation Manager for its UK operation.

You’ll take ownership of installation and assembly services across furniture, domestic appliances and other big and bulky products, making sure customers receive a reliable, safe and high-quality service.

From developing the installation partner network to improving first-time completion rates, this is an opportunity to shape how the service operates and grows. We’re looking for someone who understands field operations, can hold service providers accountable and knows how to improve performance while keeping quality and costs under control.

What you’ll be doing

• Manage end-to-end installation operations across furniture, appliances and oversized products.
• Plan daily and weekly installation capacity against order volumes.
• Recruit, onboard and manage installation partners, contractors and service providers.
• Establish operating procedures, quality standards and training requirements.
• Monitor partner performance against service-level agreements, productivity and customer outcomes.
• Work with Customer Service to resolve escalations, failed installations, revisits and compensation cases.
• Improve first-time installation success, customer satisfaction and on-time completion.
• Oversee safety training, audits and quality checks, addressing the causes of incidents and damage.
• Manage installation budgets, partner fees and cost per installation.
• Coordinate with warehouse, logistics and last-mile teams to ensure smooth handovers.
• Support new product launches and installation service development, including feasibility and pricing.

What we’re looking for

• Experience managing installation, field service, home delivery with installation, or technical operations.
• A strong track record of managing external service providers, contractors or technician networks.
• Knowledge of domestic appliance, furniture or home installation processes.
• Experience planning capacity and managing service quality in a busy operation.
• Confidence using performance data to identify problems and deliver improvements.
• Experience managing budgets, partner costs or operational productivity.
• A solid understanding of health and safety requirements within field operations.
• Strong communication and problem-solving skills, with a customer-focused approach.

A degree in Operations, Engineering, Logistics or a related subject would be useful but is not essential.

What’s on offer

• £75,000 base salary + bonus.
• Full-time, permanent employment based in Luton.
• The opportunity to shape and scale an installation service, with responsibility across partners, performance, customer experience and operational improvements.