UK Installation Operations Leader

Multitask Personnel

Lutterworth

On-site

GBP 72,000 - 88,000

Full time

4 days ago

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Job summary

Multitask Personnel is seeking an experienced installation and operations leader to build and scale the UK installation operation from the ground up. You will own the operating model, processes, standards and installer capability, with national expansion plans across major UK regions.

You will partner with logistics, retail, last-mile delivery and customer service teams to deliver a high-quality installation proposition while driving growth and maintaining safety and compliance.

Qualifications

Significant experience managing installation, field service, home delivery, last-mile or engineering operations
Proven experience managing field-based engineers or installation teams
Experience in a high-volume, customer-facing environment
Strong programme and project management experience
Experience establishing or improving operational processes and SOPs
Experience managing KPIs, operational performance and service levels
Strong experience managing internal teams and third-party suppliers or partners
Proven ability to build and scale an operational function
Strong understanding of health & safety, quality and compliance in field-service environments
Excellent stakeholder management and communication skills
Strong analytical and problem-solving capability
Full UK driving licence and willingness to travel nationally

Responsibilities

Take overall operational responsibility for the UK installation function
Lead the development and implementation of the installation operating model
Establish processes, standards, KPIs and governance for installation delivery
Build a scalable operating structure capable of supporting significant future growth
Ensure consistent installation quality, cost management and customer experience
Manage day-to-day installation performance across the UK
Oversee scheduling, allocation and deployment of installation engineers
Ensure installations are delivered safely, efficiently and within customer timescales
Monitor operational capacity and manage demand peaks
Identify bottlenecks and implement continuous improvements
Lead implementation and rollout of new installation services and processes
Manage projects from design through implementation
Develop project plans, milestones and delivery priorities
Coordinate internal stakeholders, suppliers and field teams
Deliver projects on time, within budget and to quality standards
Lead recruitment, assessment and onboarding of installation engineers and partners
Establish competency, performance and quality expectations
Ensure engineers receive appropriate training and support
Monitor performance and implement improvement plans
Develop a strong culture of accountability, customer service, safety and continuous improvement
Establish and maintain robust installation quality standards
Develop SOPs, policies and compliance procedures
Ensure installations comply with UK legislation and safety requirements
Implement audit and inspection programmes
Investigate failures and implement corrective actions
Ensure installation delivery reflects quality and service expectations
Establish measurable customer service standards
Monitor customer feedback, complaints and remedial visits
Monitor KPIs: productivity, utilisation, first-time-fix rates, quality and satisfaction
Manage operating costs and identify efficiency improvements
Establish the operation in Luton initially
Support expansion of installation capability to Manchester, Croydon, Bristol and other major UK regions

Job description

You will partner with logistics, retail, last-mile delivery and customer service teams to deliver a high-quality installation proposition while driving growth and maintaining safety and compliance.

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