On-Site Installation Operations Manager

Jingdong Logistics; Luton; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Jingdong Logistics in Luton is seeking an Installation Manager to lead on-site installation operations for furniture, appliances, and oversized items. You will manage installation partners, coordinate field teams, and ensure safety and quality while controlling costs.

The role emphasizes scheduling, customer communication, and issue resolution, with a focus on achieving on-time delivery, right-first-time installations, and strong CSAT metrics.

Qualifications

• Bachelor’s degree in Operations, Engineering, Logistics, or related field.
• Experience in installation, field service, home delivery, or technical operations.
• Strong experience managing external service providers or technician networks.
• Knowledge of furniture, appliance, or home installation processes.
• Solid understanding of health & safety standards and field compliance.

Responsibilities

• Plan and coordinate daily and weekly installation capacity in line with order volumes.
• Recruit, onboard, and manage installation partners, contractors, and service providers.
• Define installation SOPs, quality standards, and training requirements.
• Monitor partner performance, productivity, and compliance with SLAs.
• Track and improve CSAT, NPS, and first-time installation success rates.
• Collaborate with cross-functional teams to ensure smooth handoffs.

Skills

Operations management

Vendor management

Field operations

Customer service

Education

Bachelor’s degree in Operations, Engineering, Logistics

Job description

Jingdong Logistics in Luton is seeking an Installation Manager to lead on-site installation operations for furniture, appliances, and oversized items. You will manage installation partners, coordinate field teams, and ensure safety and quality while controlling costs.

The role emphasizes scheduling, customer communication, and issue resolution, with a focus on achieving on-time delivery, right-first-time installations, and strong CSAT metrics.