Installation Manager

Nter Talent; Luton; On-site; GBP 68,000 - 83,000; Full time

Job summary

NTER Talent in the United Kingdom is recruiting an Installation Manager to lead end‑to‑end installation operations across furniture, appliances and oversized products. You’ll recruit, onboard and manage installation partners, set standards, monitor performance and drive improvements in safety, quality and customer experience.

Based in Luton, this full‑time role offers the chance to shape and scale an installation service with responsibility for partners, costs and service delivery.

Qualifications

• Experience managing installation, field service, home delivery with installation, or technical operations.
• Experience managing external service providers, contractors or technician networks.
• Knowledge of domestic appliance, furniture or home installation processes.
• Experience planning capacity and managing service quality in a busy operation.
• Ability to use performance data to identify problems and drive improvements.
• Experience managing budgets, partner costs or operational productivity.
• Solid understanding of health and safety requirements within field operations.
• Strong communication and problem-solving skills, with a customer-focused approach.

Responsibilities

• Manage end-to-end installation operations across furniture, appliances and oversized products.
• Plan daily and weekly installation capacity against order volumes.
• Recruit, onboard and manage installation partners, contractors and service providers.
• Establish operating procedures, quality standards and training requirements.
• Monitor partner performance against SLAs, productivity and customer outcomes.
• Work with Customer Service to resolve escalations, failed installations, revisits and compensation cases.
• Improve first-time installation success, customer satisfaction and on-time completion.
• Oversee safety training, audits and quality checks, addressing causes of incidents and damage.
• Manage installation budgets, partner fees and cost per installation.
• Coordinate with warehouse, logistics and last-mile teams to ensure smooth handovers.
• Support new product launches and installation service development, including feasibility and pricing.

Skills

Installation management

Field service leadership

Budget management

Performance analysis

Customer service

Education

Degree in Operations/Engineering/Logistics

Job description

NTER Talent is partnering with an international retail and logistics business to recruit an Installation Manager for its UK operation.

You’ll take ownership of installation and assembly services across furniture, domestic appliances and other big and bulky products, making sure customers receive a reliable, safe and high-quality service.

From developing the installation partner network to improving first-time completion rates, this is an opportunity to shape how the service operates and grows. We’re looking for someone who understands field operations, can hold service providers accountable and knows how to improve performance while keeping quality and costs under control.

What you’ll be doing

• Manage end-to-end installation operations across furniture, appliances and oversized products.
• Plan daily and weekly installation capacity against order volumes.
• Recruit, onboard and manage installation partners, contractors and service providers.
• Establish operating procedures, quality standards and training requirements.
• Monitor partner performance against service-level agreements, productivity and customer outcomes.
• Work with Customer Service to resolve escalations, failed installations, revisits and compensation cases.
• Improve first-time installation success, customer satisfaction and on-time completion.
• Oversee safety training, audits and quality checks, addressing the causes of incidents and damage.
• Manage installation budgets, partner fees and cost per installation.
• Coordinate with warehouse, logistics and last-mile teams to ensure smooth handovers.
• Support new product launches and installation service development, including feasibility and pricing.

What we’re looking for

• Experience managing installation, field service, home delivery with installation, or technical operations.
• A strong track record of managing external service providers, contractors or technician networks.
• Knowledge of domestic appliance, furniture or home installation processes.
• Experience planning capacity and managing service quality in a busy operation.
• Confidence using performance data to identify problems and deliver improvements.
• Experience managing budgets, partner costs or operational productivity.
• A solid understanding of health and safety requirements within field operations.
• Strong communication and problem-solving skills, with a customer-focused approach.

A degree in Operations, Engineering, Logistics or a related subject would be useful but is not essential.

What’s on offer

• £75,000 base salary + bonus.
• Full-time, permanent employment based in Luton.
• The opportunity to shape and scale an installation service, with responsibility across partners, performance, customer experience and operational improvements.