Installation Co-ordinator & Scheduling Specialist

Routes To Work South Registered company in Scotland under SC217367 with charitable status under; East Kilbride; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Routes To Work South in East Kilbride is seeking an Installation Co-ordinator/Admin to support the depot's administrative needs and ensure efficient processes in line with company procedures.

You will manage installations from booking through to completion, coordinate installers, raise purchase orders, reconcile invoices, and maintain records in JDE. Strong organizational and communication skills are essential.

Qualifications

• Educated to GCSE level C or above in Math and English.
• Numerical aptitude.
• Written and verbal communication skills.
• IT literate incl. Word, Excel, Access and Power Point.
• Previous general administration.
• Experience in a customer service environment.

Responsibilities

• Manage all installations from the point of booking through to completion using workflow pipeline reports.
• Ensure the Installation Planner is kept up to date with booked appointments and completed installations and reconcile the installation return.
• Complete installer packs ready for issue.
• Co-ordinate installers and allied trades as required to achieve Installation Planner targets
• Order and arrange delivery of materials from suppliers as required.
• Raise purchase orders & reconcile invoices.
• Prepare the banking of cash and cheque deposits, staged & final payments and input on JDE (computer system).
• Check that sat notes are correct and processed in a timely manner
• Ensure all manual and electronic systems (including JDE) records are kept up to date.
• Complete all stages of processing installers pay as follows: reconcile installations for correct installer’s pay, input and transfer installer’s pay to Head Office and provide installers with weekly pay summary sheets
• Administer fuel receipts and vehicle bonds
• Monitor and action the release of guarantee.
• Deal with customer enquiries as required including customer courtesy calls, responding to customer queries & issues, Head Office issues and I & S calls ensuring management & the relevant system is updated where appropriate
• To qualify customer appointments for service calls, complete the relevant paperwork and update the records/system as required.
• Prepare quotations for insurance & warranty work & administer the sundry sales system.
• Process handover sheets, including forms relating to health and safety.
• Process jobs for manufacture.
• Ensure debt jobs and any outstanding works are booked in a timely manner.
• Leasing with manufacturing and third parties to chase products that have been missed from the deliveries.

Skills

Numerical aptitude

Communication skills

Customer service

IT literacy

Education

GCSE Math & English

Tools

Word

Excel

Access

PowerPoint

Job description

Routes To Work South in East Kilbride is seeking an Installation Co-ordinator/Admin to support the depot's administrative needs and ensure efficient processes in line with company procedures.

You will manage installations from booking through to completion, coordinate installers, raise purchase orders, reconcile invoices, and maintain records in JDE. Strong organizational and communication skills are essential.