Inspirational Community Branch Manager

Santander Bank; Basingstoke; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

27 days holiday + bank holidays

Healthcare benefits

Pension contributions

Life and income protection

Share plans

Job summary

Santander Bank is seeking a Community Branch Manager in the Basingstoke Branch. You will provide inspirational leadership to the team, coach front-line colleagues, and deliver tailored financial services to customers, while driving loyalty and digital adoption.

The role offers a chance to lead in a dynamic, technology-driven environment and to contribute to community banking excellence. We value inclusive leadership, strong risk awareness, and the ability to adapt communication styles to

Qualifications

• Providing inspirational leadership that engages the team across service, quality, performance, and risk objectives.
• Coaching, supporting, and developing front-line colleagues to deliver outstanding service.
• Providing a tailored service offering for customers focused on their individual financial needs.
• Motivating the team to deepen customer relationships, loyalty and digital adoption.
• Ability to lead and motivate others to achieve the best outcomes for customers.
• Ability to adapt your communication style to coaching or complex customer interactions.

Responsibilities

• Provide inspirational leadership across the branch to meet service, quality, performance and risk objectives.
• Coach and develop front-line colleagues to deliver a second-to-none service.
• Deliver tailored financial service offerings aligned to customer needs.
• Motivate the team to deepen customer relationships and drive digital adoption.

Skills

Inspirational leadership

Coaching & development

Tailored financial service

Customer relationship

Effective communication

Job description

Santander Bank is seeking a Community Branch Manager in the Basingstoke Branch. You will provide inspirational leadership to the team, coach front-line colleagues, and deliver tailored financial services to customers, while driving loyalty and digital adoption.

The role offers a chance to lead in a dynamic, technology-driven environment and to contribute to community banking excellence. We value inclusive leadership, strong risk awareness, and the ability to adapt communication styles to