Community Branch Manager - S2 - Retail Banking - North Hampshire & Surrey - Basingstoke

santander; Basingstoke; In loco; GBP 29.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible benefit allowance

Discretionary bonus

Healthcare benefits

Pension plan

Descrizione del lavoro

Santander Community Branch Manager role based at Basingstoke Branch. You will lead a front-line team, deliver exceptional service, and tailor financial solutions to customers while driving digital adoption.

The contract covers a 35-hour week on a rota from Monday to Saturday, with the aim of strengthening customer relationships and branch performance. The role requires inspirational leadership, coaching skills, and a proactive approach to risk and service quality.

Competenze

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives.
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to-none service.
• Providing a tailored service offering for customers focused on their individual financial needs.
• Motivating the team to maximise opportunities in deepening customer relationships, increasing loyalty and digital adoption.

Mansioni

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives.
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type.
• Providing a tailored service offering for customers focussed on their individual financial needs.
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption.

Conoscenze

Leadership

Coaching

Customer service

People management

Descrizione del lavoro

Community Branch Manager | S2 | Retail Banking | North Hampshire & Surrey | Basingstoke

Country: United Kingdom

IT STARTS HERE

Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what's possible.

This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference .

Our mission is to contribute to help more people and businesses prosper . We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Community Branch Manager, based in Basingstoke Branch

You will be working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm .

Can you demonstrate the potential to take on a leadership role in one of our Branches? If you strive to deliver an exceptional service, personally and through others; have a desire to help others be the best they can be and to lead from the front, then we want to hear from you as part of our talent succession.

Even if you don't tick every box, we can help support you if you have the right attitude, experience and transferable skills. If this is a step you've been building towards, this is your opportunity.

We're currently inviting applications for a Community Branch Manager opportunity in Basingstoke Branch

We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type
• Providing a tailored service offering for customers focussed on their individual financial needs
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption

WHAT YOU'LL BRING

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives (Required)
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type (Required)
• Providing a tailored service offering for customers focussed on their individual financial needs (Required)
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption (Required)
• The ability and drive to lead and motivate others to achieve the best outcomes for our customers (Preferred)
• The ability to adapt your communication style to the situation, whether you're coaching a colleague or dealing with a complex customer interaction (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.

Salary Range:

• The starting salary is £32,578.00 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary
• 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for addi