Inspector Team Leader

DHL Supply Chain; Milton Keynes; On-site; Confidential; Full time

Benefits offered by this job

Free on-site parking

33 days annual leave

Pension with 8% employer contribution,

4% employee contribution

Free confidential 24/7 GP consults

Job summary

DHL Supply Chain in Milton Keynes is seeking an Inspection Team Leader to lead a team of vehicle inspectors and valeters, ensuring the highest standards of vehicle presentation, quality inspection and customer service within our Finished Vehicle Solutions contract.

You will develop and motivate staff, manage daily operations, and coordinate inbound and CES activities to ensure cars are ready for customer appointments in a fast-paced automotive environment.

Qualifications

• Previous vehicle inspection experience is essential.
• Previous people management experience is essential.
• Excellent communication skills - Verbal and written
• Able to work in a pressured environment
• Ability to challenge in the right way
• Strong attention to detail
• Vehicle estimating experience would be desirable

Responsibilities

• Co-ordinate the operational activity of ECO & Loan scheme vehicles.
• Oversee inbound inspectors, CES team, valeters and contractors on site.
• Responsible for the inbound and CES team including 1:1's, objectives, engagement, induction, training & development
• Ensure inbound process runs smoothly to prepare cars for customer appointments
• Ensure inspections capture Goods in Transit damage and missing items
• Engage with the Brand and customers and be the first escalation point for knowledge
• Provide CES and Inbound inspector cover and admin support when required

Skills

Vehicle inspection

People management

Team leadership

Communication skills

Attention to detail

Job description

Position: Inspection Team Leader

Location: Milton Keynes

Shift patterns: Monday-Friday. Day time hours (08:00-16:30)

Contract Type: Permanent (Full-Time)

Are you an experienced leader with a passion for vehicle quality and operational excellence? DHL is looking for an Inspection Team Leader to join our Finished Vehicle Solutions contract. In this role, you will lead and motivate a team of vehicle inspectors and valeters, ensuring the highest standards of vehicle presentation, quality inspection, and customer service are consistently achieved. This is an exciting opportunity to play a key role in delivering exceptional results within a fast-paced automotive environment.

A TYPICAL DAY MAY INVOLVE

• To exceed and manage customer expectations by co-coordinating the operational activity of all Company ECO & Loan scheme vehicles to VWG Group employees and affiliates
• Oversee and point of escalation for the inbound inspectors, CES team, valeters and contractors on site
• Responsible for the inbound and CES team including 1:1's, objectives, employee engagement, induction, training & development
• Ensure inbound process runs smoothly to ensure cars are ready in time for customer appointments
• Ensure inbound team carry out inspections thoroughly ensuring Goods in Transit damage and missing items are captured
• Engage with the Brand and customers, build rapport, trust and be the first point of escalation for customers and a go to point for the rest of the team for knowledge and advice
• Provide CES and Inbound inspector cover and office Admin support when required

this Role Would Suit People Who

• Previous vehicle inspection experience is essential
• Previous people management experience is essential
• Excellent communication skills - Verbal and written
• Able to work in a pressured environment
• Ability to challenge in the right way
• Strong attention to detail
• Vehicle estimating experience would be desirable

WHY JOIN US?

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 7th September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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