Insights & Planning Intern – Data‑Driven Operations

Worcester Bosch; Worcester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20 days annual leave + holidays

Perkbox benefits

Product discounts across Bosch Group

Enhanced pension contributions

Bosch Social Club discounts for events

Volunteering days

Family-friendly policies

Health & wellbeing support

Job summary

Worcester Bosch is offering a placement year for summer 2027 in its Contact Centre, a large, collaborative team focused on delivering an outstanding customer experience across multiple channels. The internship provides insights into scheduling, MI reporting, real-time analytics, and day-to-day operations, with opportunities to work on cross-functional projects and personal initiatives.

As an undergraduate seeking a placement year, you’ll join a supportive culture that values community,

Qualifications

• Be an undergraduate student seeking a placement year as part of your degree.
• Strong attention to detail and accuracy.
• Organised and proactive, with the ability to manage different priorities in a fast-paced environment.
• Enjoys working both independently and collaboratively as part of a wider team.
• Strong communication and relationship-building skills.
• Interest in data analysis, workforce planning and operational decision-making.

Responsibilities

• Experience a variety of areas within the Contact Centre, from scheduling resources and analysing MI reports to using real-time analytics and supporting day-to-day operations.
• Build practical experience, develop analytical and planning skills, and gain a better understanding of how a busy Contact Centre operates.
• Get involved with intern, social and eco committees, and dedicated opportunities to work on your own projects and ideas.

Education

2:1 degree or above

Job description

Worcester Bosch is offering a placement year for summer 2027 in its Contact Centre, a large, collaborative team focused on delivering an outstanding customer experience across multiple channels. The internship provides insights into scheduling, MI reporting, real-time analytics, and day-to-day operations, with opportunities to work on cross-functional projects and personal initiatives.

As an undergraduate seeking a placement year, you’ll join a supportive culture that values community,